It is a hotel that is tucked away up a hill, but it’s very quiet and quaint. The service is above and beyond, as our hotel manager reached out to offer us a ride from the bus stop in advance and saved us what would have been a very difficult walk uphill. He also gave us a ride to Togendai station where we were able to catch the ropeway, scenic cruise, and grab dinner. And when we were ready to head back in the evening he came back to Togendai to pick us up. The Onsen was also enjoyable and a great end to the day - the outdoor hot spring was so nice at night. Quiet and serene. Overall, would highly recommend this place if you are looking for a quiet serene environment with beautiful views and excellent service by the hotel manager.

Hotel is a little bit more remote, which is bonus if you like the peace and quiet. On clear days Mt Fuji can be seen depending on the room. Very helpful and quick to respond staff. Had an excellent experience, despite being a bit out of the way.

Location is isolated but good views; the property provided transportation to the station where plenty of buses to travel around the city. Onsen was great amenity.

Personnel vue

This was the highlight in terms of hotels of our trip. We booked 2 rooms not realizing the "room" was actually its own building with a lower level, mezzanine living room and top floor, and our family would have been able to stay in the same place (something to consider). The hotel picked us up from the bus station, which was super helpful. And Mt Fuji greeted us in the morning! I only wish we'd stayed 2 nights here, it was really really beautiful!

Der Service im Hotel war hervorragend, da es etwas abseits liegt, wurden wir zu jeder Zeit mit dem Auto zur Gondel oder zum Restaurant gefahren. Zudem ist das Onsen unschlagbar schön, da man direkt aus dem Becken auf den Fuji schauen kann.

Nice view but too remote. There are a lot of rocky stairs to climb up to the hotel. Only 3 male staff are there and they are helpful. The shared bathroom looks scary as the light is dim and very quiet.

La vue était magnifique, effectivement, avec la vue sur le mont Fuji qui était sans nuages ni en soirée ni le matin. Le petit bémol est que l’hôtel est vraiment excentré de tout, et il serait bien de le préciser au futur voyageurs, ou alors il faut soit vraiment être courageux et très bon marcheur, soit penser à louer une voiture car les Transports sont présents mais autant qu’à Tokyo… Ce qui paraît logique évidemment… Mais une voiture est indispensable

The staff was very friendly and a lot of stuff to do in the hotel. The view was amazing. We got to see Fuji from our room and Hot Springs.

personnel hyper serviable, vue sur le mont fuji, onsen super.

Great place to stay as secluded quiet location was needed after a few days in Tokyo! Lovely Onsen which can be booked out privately! Staff are amazing and will drive you to restaurants/ konbinis so you can relax.

Excellent view of Mt. Fuji. Onsen was beautiful. Room was spacious and clean. No shower in the room, fyi. Amazing shuttle service and driver. Overall a wonderful experience.

Great experience with a perfect view of Mount Fuji! Staff is welcoming and nice! They go above and beyond!

A great room with amazing views of the lake and Mount Fuji. The staff were incredibly friendly and helpful, including giving lifts to local restaurants and the bus stop. The Onsen shared the same views. A vey tranquil place to stay.

No amenities really, but lovely view of the lake (& Fuji on a good day!)

Beautiful Mt Fuji views from our suite. The most incredible and responsive service from the front office staff who provided efficient and timely transportation by shuttle to nearby bus/transportation stops as well as to dinner and even the conbini one night when the only restaurant that was open (Jan 1) was full. It is definitely a food desert in that area, but we made do just fine. We enjoyed the shared onsen which was not busy at all.

Quite an unusual and interesting set up all together.

Hotellet var ganska enkelt, vilket uppskattade. När man bor på ett ryokan vill man inte det ska för lyxigt utan mer ett traditionellt japanskt boende. Väldigt trevlig personal och vacker omgivning.

Rummet var rent, underbar utsikt från veranda och onsen. Vi kunde se Mt Fuji även nattetid. Lite synd att det inte finns restaurang på hotellet och inte så många att välja på i närheten. Mycket trevlig personal

We had an amazing stay here. The staff went out of their way to take care of us. It is a beautiful facility. They transported us back and forth to the bus stations and the convenience store. They did a load of laundry for us as well. We rated our 2 nights in Hakone high on our list of favorites from our Japan trip. Thanks Hakone Shichifukuso for helping make great memories.