I called the front desk because I couldn't figure out the coffee maker, the attendant was frustrated, said he'd send an engineer and hung up on me. I called back, he yelled, "I didn't hang up on you" and then hung up again.
The restaurant service is very slow.
The rooms are nice and well styled. Its close to the subway but you do not hear the trains. There are a tin of great shopping and restaurants within a few bolocks -- walkable.