Booked same day. Arrived at property and had to jump through hoops to pay a separate tax off-platform. Finally got that going (internet is spotty in the area). Found the room was up a flight of stairs. Had my 91 year old dad traveling with us and he was having issues walking. I immediately called them and informed them of the situation and they refused to refund. Literally less than an hour from booking to check in and they couldn't refund due to disability. Had to call from multiple numbers as they started dodging my calls too. Even Hotels.com couldn't get in contact with them. Nowhere on the listing does it say stairs...

This was an okay stay, there was a few things that I don’t like, it was a little noisy I could hear people in other rooms. And the hussle and bustle outside. I found the constant messaging a little annoying, and also the check-in process was confusing. I had to call to ask what I was to go, for them to send me an email (I never received the first email)