Wonderful location. Friendly staff.

Well located hotel. Enjoyed having the balcony overlooking the Lake. Bed was quite comfortable. Bathroom was very small and shower is uncomfortably narrow. Breakfast was good with a lot of variety.

Top floor room was lovely with a wonderful view and deck. Great breakfast.

Excellent air conditioning and views of the lake were amazing! Central location. Would stay again for the price and location!

Chambre propre, petit déjeuner très bon, personnel agréable, vue époustouflante sur le lac.

The lake views are spectacular, the room was comfortable, and the air conditioning worked exceptionally well, which was greatly appreciated during our stay. The breakfast room also has beautiful lake views. The breakfast was decent, although the bread selection didn’t seem like the quality or variety you’d typically expect in Europe. Our main issues were the ants and the nighttime noise. We had ants in the entryway, second bedroom, and bathroom despite having no open food. Housekeeping cleaned the room after we reported it, but the ants were still there afterward. For a hotel charging over $300 per night, I expected better. At the very least, a small credit or discount would have been an appropriate gesture since the problem wasn’t resolved. The other issue was loud techno music until around 1:00 a.m. Even with noise-canceling headphones, the bass made it difficult to sleep. The front desk staff were polite, but when we asked about bike rentals, they only guessed it was “somewhere in the nearby plaza.” We couldn’t find it and ended up locating another rental shop ourselves using Apple Maps. I’d expect staff to be familiar with common tourist questions like this. Overall, you’re paying for the incredible lake views. Most of the issues would have been forgivable, but the unresolved ant problem was not.

allles war sehr korrekt und gut. das hotel ist empfehlenswert.

Staff at check out was unwilling to help and when I said I have to share this in the review she helped while complaining about having helped my wife with directions earlier for 15 minutes, while I was asking her to change the payment method.

We were asked to pay at the hotel and it’s different from my booking experience with hotel.com that paid to hotel.com directly I’m not sure if this is normal.

価格の割に部屋が狭くガッカリ、ベッドも狭い、ベランダからの眺め良い、朝食は普通、特に特徴ない、アメニティが日本のホテルに比べとても貧弱、全体の印象は一流ホテルとは感じなかった、フロントの対応は聞いたことに最低限の回答、サービス精神を感じなかった

Tutto perfetto, grazie allo staff

Gorgeous location and beautiful views (particularly from the breakfast room). The room was comfortable and modern. The front desk staff was super super helpful and couldn't have been more friendly and welcoming to us.

Its location is perfect. Right next to a bus stop to the station, right behind it is a grocery and department store. Get a room with a view of the lake, it’s worth it! Breakfast is also very good, lots of variety.

A great place to stay right in the heart of the action. If you’re arriving/leaving by train the No 4 bus calls into a stop mètres from the front door.

Excelente hotel, muy bien situado, con buen desayuno. Si es 3 estrellas pero está muy bueno, localizado en la vía Nassa, con vista al lago de Lugano.

Quarto família adequado para três pessoas. Localização do hotel é incrível e próxima da estação de trem. Ponto negativo: café da manhã, muito fraco e bem limitado.

The Room was amazing with a wonderful view to the Lake and perfect location, dining option, etc… I love it

This is my third stay; always a excellent stay in a terrific city.

Chambre propre et lit très confortable.Un point d’amélioration c’est l’eau qui devrait être à disposition de manière illimitée et sans frais supplémentaires

Fantastiskt läge vid sjön och direkt närhet till gamla staden