no one is physically at the building. Contact people were helpful only in Spanish or translator. By phone and WhatsApp.

Me robaron el dinero porque nunca apareció la persona para abrir el apartamento no pude quedarme en el apartamento perdí el dinero y me tocó hacer otra reserva en otro lado son unos ladrones

the apartment is very big - 4 bedrooms and 2 toilettes, 4th floor with no elevator, fully equipped, but badly maintained.

No complaints. Everyone was super friendly, and overall the property was clean. Bathroom was leaking water everywhere, which wasn't a major issue, but left some of my clothes wet after a shower. Property in great location, near a lot of food places and only a 20min drive from the Hotel Zona. Recommend if you are looking for something in Cancun thats quiet, away from the clubs, still close to everything and cost affordable.