The laundry room was easy to use and super convenient for longer trips. I was able to do 2 loads without having to wait. The room was spacious and I could open up two large luggages and still have space. The location felt a little more remote but is accessible to most attractions either by foot or by tram.

Lazy staff. Came in at 12 pm, intended to drop luggage at front desk before finding lunch. However, no one was around. After 30 minutes and multiple phone calls, two slow moving, clearly annoyed staff finally showed up to take our luggage. No room service whatsoever. Guests need to pick up own clean towels daily. That is actually okay for us. However, no place to dump trash is really annoying. Hotel sits in a boring area, need to walk about 10 minutes to find a semi decent breakfast with coffee. Basically, not recommended

Clean, quiet, comfy, nice staff, well located, good sized room.

また利用したい。

ラウンジでのドリンクサービスが何回でも利用でき、子ども用にソフトドリンクも出してもらえたのが良かったです。部屋も狭くなく、清潔感ありました。函館駅や観光スポットへのアクセスも良く、利用して良かったです。 ペット連れで利用出来るということで、ワンちゃんがいましたが、鳴き声が聞こえることもなく、特に気にならなかったです。

The staff are very friendly. The hotel is close to the tram line and convenient to the main stain. The bed is hard as a rock. They need blackout curtains. They have laundry facilities which is nice.

スタッフさんがとても良い

We enjoyed it all, great reception.

スタッフが親切で良かったが、問合せの際に電話の対応が９時からというのは不便 アメニティにボディタオルがないのが残念

スタッフの方の感じがよかったです。 ありがとうございました。

Staff is very friendly and there is a great pantry area to make coffee & drink. My family enjoyed a lot.

I had a great experience staying at Gran Palette Hakodate. I arrived on a day when a fierce storm was raging. Although the walk from the tram stop to the hotel wasn’t far in distance, it felt incredibly long due to the heavy snow, which left me a bit exhausted. Once I got inside the hotel, however, I was greeted by staff who were full of energy and dedication. They welcomed me warmly, and even though there was a slight language barrier, it wasn’t a problem at all. The check-in process was extremely smooth and convenient. The room was spotless, spacious, and boasted a stunning view from the window. The rooftop smoking area also offered a great view—not only is it perfect for smoking, but it’s also an ideal spot for taking beautiful photos. I’d definitely love to come back and stay here again if I ever return to Hakodate.

Difficult in snow with luggage from/to train station. Many passengers places don’t take CC’s and ATMs did not take our ATM cards. Overall was a good stay with visit to gondola.

excellent bed

We had a very pleasant stay. The lady at the front desk was super nice and helpful. Communication in English language was very easy and we liked that the hotel had prepared some information material in English. The rooms were a bit dated but totally clean. The hotel is located near a tram stop which is very convenient and even the train station is within walking distance. At night the surrounding area is very quiet. No restaurants around but there are some convenience stores. The rooftop area is amazing!

The staffs are very friendly, the room is very clean. Hotel location is convenient to walk around Hakodate. They also offer parking service for ¥500 per night just across from the hotel. Overall very nice stay!

Short tram ride from the station and near the centre of the key sights.

赤レンガ倉庫群や函館朝市など徒歩圏内にあり 便利です。

犬と一緒に泊まれてよかったです。

朝市まで徒歩で行けるのがよかった ホテルも清潔だった