Checking in was unfortunately a sore point, initial room was not as requested (paid for by the way) and had to wait for another room, only for that to significantly fall short of what we paid for. Although resolved after the third attempt, the whole process had been rather poor and imagining lugging luggage back and forth onto different floors after a long flight was extremely unpleasant to cite the least.
Although a a request for a vegan/ plant based diet was placed in advance and reminded them daily whilst there, nothing was done to accommodate this thus our breakfast was us being creative with what was available which was limited and by day 3 the novelty had worn off.
Replenishing what was on offer often took 'forever' and this was not helpful as it was mostly what we could only consume.
The foyer of the hotel was ridiculously cold (a/c) by all standards and coming in from outside straight into such contrasting temperature was not ideal.
We often had to call front desk for hand towels after room had been cleaned which was not ideal, especially after the room had been cleaned .
Staff were generally nice and professional, however, the standards around dealing with clients requests, enquiry and questions was not necessarily good.