The staff is always very friendly and ready to help. Breakfast is a plus and the Guatemalan coffee fresh and hot.

Really nice hidden gem of a hotel, because you’d never know it’s at the end of an alley. Room and bathroom was large, and well cared for. There’s a balcony that overlooks a courtyard, and there’s a bonus pool (seems unusual at this price point). They’re doing work on the property, so it will only improve. Best part is an included breakfast on the roof of the hotel overlooking the city. Highly recommended.

The traditional breakfast was amazing. Its served on a terrace that overlooks the mountains and the town around you.

Good

Pros: Decent location and facilities. Very nice breakfast. Cons: very noisy with several dogs barking all night. Hard to sleep. Not sure the owner cared after I provided similar feedback to him. Would not go back.

I did enjoy my stay in this hotel. The owner is very nice. He speak quite good English and he can be very helpful. They do have a pool. They do have a breakfast in the hotel as well. It cost. My hope was very pleasant and quite large.

À notre arrivée à l’hôtel, déception de constater l’état des lieu mais aussi de ne pas avoir de serviettes dans la chambre! Après avoir demandé a deux reprises des serviettes, la première fois on nous a servie des serviettes mouillées et à la deuxième demande on a fini par avoir UNE serviette pour DEUX personnes !! Nous avons réservé pour 4 nuits déceptions ! Mauvaise Connection internet.Lit très inconfortable. Endroit pas très propre du moins la moisissure y est bien présente. Je vous épargne l’endroit pour le petit déjeuner inclus qui était en rénovation donc nous avions droit à du cassage de bétons comme musique de font !

We booked Hotel Victoria, but when we arrived there was no one at the reception. People on the street redirected us to the next hotel, Posada Gutierez, as apparently was under the same chain/owner. We were offered accommodation at another (3rd location) within a villa that looked like it was still under construction. All ceilings were unfinished, all bed linings and towels were not cleaned properly. There was an area to be shared, including a kitchen, where a whole window was missing. In front of the villa there was like a garage were they were repairing their cars. And a dog loose, which didnt mind pooping inside the villa on the sofa. Wifi reception and speed super bad. Please make sure you avoid this amazing accommodation.

Check-in was quick, but I never got a key to my room (even after asking for one) and had to leave it unlocked whenever I left. The water was cut off on my second day, and they transferred me to another place up the street for the remainder of my stay. Walls are paper thin - I could hear the toilet flush from the next room over.

No hot water in a shower, noises all night, lack of sitting area, no English-speaking staff

Cables coming out of walls no tv in the room no warm water one faucet not working . no adequat light in the room. No light by the bed. The only good about it was the price and friendly girl at the reception. I am really surprise that expedia is promoting that hotel.

Me cancelaron la reserva. Llame a confirmar y me dijeron que tenían cupo, pese a que tenía la reservación. A pesar de que hable con el hotel, se negaron a confirmar mi reserva.

Staff was incredibly friendly. I arrived in pretty poor shape after getting altitude sickness on Acatenango. They were patient with me. I had a comfortable room with a large bathroom. Breakfast was excellent and the location is tucked off of a main road down an alley. It was easy walking distance to all of Pana. When my bus to Guatemala City didn’t see me at the pick up spot, the owner assisted by taking a phone call from the agency (I was only using my phone on wifi) and helped wave them down for me. Definitely recommend.

The staff are incredible and the free breakfast is delicious. There is a water-refill station. The power was out all over the lake the day I was there so I’m not sure if the internet is good, or if there is hot water. If you’re a solo-traveler looking to meet people, this is not the spot

Muy amables, exelente atencion y muy bueno para el precio.

Stuff is very friendly and helpful. Breackfest is incuded in the fee. It is a quiet place, it takes only 10 min walking to the lake.

Habitación muy pequeña. Viento hacía sonar latas y estructura, muy molesto al dormir...

Pretty basic, Bed Ok. Noisy in the day, OK at night. English Channels on TV. Simple breakfast included.

Really nice hotel in Panajachel. Convenient location. Breakfast included and served on a terrace with a view. Great if you are staying few days in Panajachel. Note - must do - Paraglading - lifetime experience above lake Atitlan.

Breakfast was good, free shuttle to airport was literally a stones throw away- so quick and easy. The shared shower/toilet to rooms ratio was decent