We arrived at 3pm for our 3pm check in. There was no one at the desk. I waited about 10 minutes before going to ring the bell on the desk, only to find that the bell was a fake and didn’t work. I wandered around saying “Hello?” with no luck. Finally at the 25 minute mark a woman showed up, seemed surprised that I wanted to check in (I had a reservation) and eventually gave us a key to our room. No offer of assistance even though my 88 year old mother clearly was not able to maneuver her suitcase. We had reserved a room with 2 single beds. When we got upstairs (at least there was an elevator), the room was tiny with only one double bed. I had to go back downstairs, explain the problem and was given a key for another room (again, no offer of assistance to help us switch rooms). The new room was fine. The only option for dinner was to go to a neighboring hotel. The Silvester Hotel woman knew nothing about the dinner. I had to walk over in the rain to find they offered only a fixed price buffet dinner. The one positive is the beds/pillows were very comfortable and the tiny bathroom had good water pressure with lots of hot water. The location also is good, only about a 10 minute drive to the airport. However it is located next to a working farm so when we opened the window the smell of cow manure was overpowering.