The room rate is advertised at $105, not the $161.00 I was charged, for a total of $461. The hotel had a rating of 9.2. Wow. This was a huge disappointment. I asked the front desk if they would honor the rate of $105 and she refused. That was BEFORE I saw the room. The hotel is old, poorly maintained, screens and windows were broken. Window screens had holes with several flies on the screen. The window tracks were filthy & black. The mustard colored paint was chipped, damaged, dirty. The Seaview Queen suite did not have the fireplace pictured, nor did it have any view of the sea. The only view was of a weed infested side yard through the broken windows. Old painted particle board cabinet doors were chipped with missing chunks of particle board. Every piece of molding was chipped, worn and dirty. The furniture was very dated, cheap pine that was worn and stained. The nightstands had been painted, but the paint was chipped. The hotel has not been renovated since the 1950s. We stayed to register a complaint with Hotels.com.The hotel clerk came over while I was in the phone. I showed her the broken windows and screens. She opened the window and let the flies into the room. We left with 30 minutes. My friends in another room noted similar disrepair and lack of maintenance. To open the microwave door required moving the small refrigerator placed in front of it. Seaview Queen Suite was a scam. The hotel is on par with a run down 1950 no-tell motel in a bad neighborhood

The lady ay check in was very professiomnal!

Parking was good. Check-in was easy and the staff was extraordinarily kind and responsive. The Inn is definitely in the vintage category, but well-maintained and clean. The beds are exceptionally comfy and inviting. In a conversation with a guest in another room, I mentioned that the beds felt like crawling inside the perfect marshmallow and she agreed. Crisp - soft snowy white linens and duvet. Each window had high quality blackout curtains, which made things feel cozy and private. We stayed in a 2-room unit with a kitchenette. It was nice to have a sofa to sit on since we were staying for 8 days. The kitchenette was very serviceable, well stocked with dishes, cutlery and pans, which allowed us to eat in when we didn't feel like going out. My only caveat is that if you're afraid of heights (like I am) or have any mobility issues, request a ground floor unit. We were on the top floor and the exterior 3-flight staircase was difficult for me to navigate due to my fear of heights. The location is fabulous. Close to everything and with a view of the water. The housekeeping staff was so friendly and responsive. A special shoutout of thanks to Ali.

Accommodating and friendly staff. Limited amenities available.

This was mis-sold. The room was dirty and shabby. The bathroom wasn’t clean with hair in the sink and toilet clearly given a cursory clean. I found hair on the sheets. A small fridge and freezer seemed to have been dumped in the room. The coffee machine was dirty (there wasn’t any tea/coffee in the room in any case). We knew there would be no air conditioning so that was not an issue but given the location by the main road and the flimsy windows it did not look or feel safe especially to leave our things in it and go out. The photos on Expedia looked nothing like the room we got. When asked I was told it was a ‘studio’ and so different photos on the site if I really looked into it. This is advertised as 3 star which would have been fine as it was just an overnight stop before the morning ferry. But this is barely 1 star. (In any case it’s not about the star rating as I’ve stated in basic but clean and safe 2 star hotels). We stayed for about 20 minutes and in the end decided to cut our losses (~£150 for the two rooms) and move to a better hotel at our cost. I asked about the possibility of some money back but was of course declined. Expedia needs to look at this place and it is described on the website. This experience also makes me reconsider using Expedia in the future.

Location from the ferry was excellent. Staff were friendly and helpful. My room had everything that was needed for a comfortable stay. Look forward to returning soon.

The amenities were well thought out, and the room even had creamer for your coffee in the mini-refrigerator. The bathroom and kitchen area was exceptionally clean. I very much enjoyed my stay.

Excellent customer service

Very clean

I already sent in the first email that you gave me in regards to our check in. We didn’t actually stay there because as soon as we got into the reception area, there was such a strong chemical smell, which we figured must be some kind of bug repellent because in our room, we found a bug on the bed that looks like a bug bed. The owner agreed it was probably a bug bed and that they haven’t had that problem for about a year. he had no extra rooms available or any other properties so we had to find other accommodations. The bottom ruffles of the pullout couch were very frayed and old. The carpet in the bedroom was very soiled.

If you are not able to climb stairs do not book this hotel. To get to any of the rooms you have to go up stairs. Our hotel room was more like a small apartment. It was on the second floor. The room was very clean and the bed was very comfortable. Our room was not updated like the picture.

Overall the cottage was great. Loved the spacious 3 bedrooms. Living room was big and the kitchen had everything we needed.

We were upgraded to the 3 BD cottage next door to the hotel. The extra amenities and space were appreciated. however, the king size bed in the master had broken support slats. The 3 smoke detectors had been removed from the ceilings and were non functional. The towels were worn and threadbare is some areas. The master bedroom was located above a small garage. Late at night, four people with access opened the power garage door and loaded carpet and furniture from a van and woke us up: not appreciated. The cottage was clean, but maintenance was an issue.

Parking is tight. A bit moisy overnight. Convenient location for us.

Clean and a handy location to the Nanaimo area

This is a good convenient property close to ferry - very clean and comfortable and warm

The room was inviting when you walk in. Oceanic theme which ties in nicely to being by the harbour. Dishes could be updated.

Yes

Older motel with upgrades needed. Coffee machine had left over coffee in filter and old coffee in carafe. Bath caulking refresh needed.

Yes, the room was very clean and well maintained. David was extremely helpful....went over and above the expected. We had booked the 'fireplace' suite....didn't fire it up, but my wife absolutely loved it. Bed was super comfortable (I slept in until almost 8 both mornings.....something I never do. This is a family that has trully embraced the art and meaning of hospitality.....something that most places do not even comprehend these days.