Great customer support

自助式

역에서 가깝고 시장과 도톤보리 명소랑도 매우 가깝고 좋아요 밤에는 조용하고 시설도 깔끔하고 4인 가족이 있기에 부족함이 없었습니다

Warning to my fellow travelers: if you have to communicate with the hotel AT ALL, good luck. I booked my first night in a smaller room and second night in a bigger room, and they would not give us the room code for the second room until a couple hours before check in (supposed to be 48 hrs). We tried contacting them through the website, email, Whatsapp, and Wechat. Finally got a response from Wechat after a full day of attempts. Would also not respond at all to questions about storing luggage or early check-in. Many instances made me think that this is not a legitimate business. Also impossible to find at night without a local to guide you around to the back street (it is on the other side of where Google Maps takes you). The doors to the rooms do not auto-lock when you leave, and it’s not obvious how to lock from the outside. I guess you get what you pay for. It is a completely unstaffed hotel. The rooms are at least nice, clean, affordable, and the location is great. It’s fine if you just need a place to crash near Namba station for the night.

This place was great since it is located in the heart of Osaka. Convenient walk to the train station. It's located in a "shotengai" (outdoor covered shopping street), and therefore, there are many options for food and shopping. We bought food at the local supermarket and even cooked at the house. I just wish they had more plates and cookware. It was conveniently located next to a coin laundry as well. Will definitely stay here again.