We spent a wonderful couple of days here. Facilities were great and staff always helpful and available. From shuttle service to breakfast and the onsen and pool facilities, we were very happy with every element. Setting is ideal also; quiet and peaceful for a perfect city detox

Veldig koselig og fint hotell. Det ligger litt utenfor Hakone Gora sentrum. Vi ble boende her i et par døgn med gullpensjon. Maten er veldig god. Svømmebasseng og onsen er strålende. Her koste vi oss.

So far the greatest and most courteous service in Japan. The hotel was super clean, organized, and with great amenities, especially the pool

i wish i could live here. the staff was so sweet, they helped bring me into my room, brought my luggage, and sat me down for check in. i love the free waterbottle they gave, i loved the free drink bar with so much different teas, and i loved the breakfast. their food is so good, their onsen is great, and the parking is free too. the hotel is on a hill so you must get food from the nearby 7-11, sushi resturant, or box burger. i want to stay at this place a again. my daughter and i loved it!

Dinners were excellent but very expensive. Be sure to go to the Hakone open air museum.

Quiet and super relaxing.

Absolutely gorgeous place.

Great hotel but they overcharge significantly if you have to make any changes to the reservation especially if you make it at the hotel. The food was ok!

Premium Hotel zum entspannen, gerade wenn man wie wir viele aktive Tage in Kyoto und Tokyo hatte. Gleichzeitig kann man von hier aus wunderbar die Region Hakone besichtigen.

We really enjoyed the hotel as it was very modern and had a unique Japanese style. The pool area and onsen were really luxurious and the food was fine dining and the kids meals were fantastic. The only slight negatives were that the hotel is a 10 minute drive from Gora station and the shuttle buses are not that frequent also the wine was very expensive and it was quite hard to find the onsen as we didn't know it was in the seperate changing rooms. Overall a lovely stay and would recomemnd.

概ね満足のいくクオリティ。ただ、外に食事に出たい時の交通の便が良くない点が気になった。あとは、宿泊した南側ウィングにはエレベーターが設置されていないので、大きなスーツケースの持ち運びが大変だった。事前にウェブ上で言及があれば良いと感じた。朝食ビュッフェスペース通路が狭く、海外の宿泊客達は行き交うのが大変だった様子。

プールはとても楽しかったです！夕食前に沢山泳いで、採暖室で暖まってからの夕食は格別でした！プールの方にも温泉にも両方着替えロッカーもついています！夕食のお野菜は地元野菜とのこと本当に美味しかったです！オードブルやお魚、デザートと最後まで堪能できました、そして旅行が終わってからも、頂いたタンブラーで、ルピシアのお茶が飲み放題で楽しかったことなど思い出して余韻に浸ることが出来ました。お見送りもありがとうございました，また行きたいです。

一切都很好。 服務很好，很乾淨，設施很美，有免費的飲料跟小瓶子很棒。

We had a wonderful stay at this hotel. The property is beautiful, peaceful, and perfect for a relaxing getaway. It’s conveniently located about a 7–10 minute ride from Gora Station via the hotel shuttle. The room was sparkling clean and very spacious, which made our stay extremely comfortable. Breakfast was better than average, with a good selection and quality. We especially enjoyed spending the evening at the hotel lounge, chatting and relaxing with the complimentary tea provided by the hotel — it was such a cozy and pleasant experience. The only downside is that there are no restaurants within walking distance, and the hotel restaurant requires advance reservations. Also, the shuttle service ends at 4:30 PM, but taxis are easily available from Gora Station for approximately ¥1,500. Overall, it’s a lovely and tranquil place to stay, highly recommended for those looking to unwind in Hakone.

This place is definitely a retreat. We had a nice stay. The staff was really nice. The facilities were clean. Be advised for the public onset this is not a tattoos friendly onsen, they do have guest rooms available with private deck tubs. You will need to eat on property (make reservations) if you are not driving. There are no food spots in walking distance in the hills. You can rent electric assisted bikes until 5pm (I think) but it’s still a trek back up. We included breakfast with our stay. I’d skip wine in the lobby as it’s one coin for a taster. You need to get off at Gora station for the shuttle to the hotel! Not to be confused with the last station on the romance car if you book the romance car for train. Over all we have great relaxing stay.

Beautiful property, fantastic staff, and the setting and view is the best around!

I really enjoyed staying at this hotel. The staff spoke excellent English, and breakfast was amazing. But you have to be prepared to Uber everywhere because the roads aren’t exactly walkable. There are some good food options around - especially Box Burger.

The same breakfast at two days in a row. Considering the amount I paid for, the breakfast was poor. I wish one dinner with Japanese styles and the other with Western style. Two dinners in Western styles were not so much excited.

Excelente habitación

O hotel é maravilhoso. Tudo muito limpo, bonito e organizado. A equipe de funcionários é muito atenciosa e educada. Café da manhã é uma delicia, o onsen feminino também é muito bom e deixam produtos para você usar depois. Amei cada segundo da minha estadia.