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Super clean

一個非常不錯乾淨的飯店，但就是有一點遠！

The hotel was one of the best accommodations we’ve stayed at during our visit to Japan. The staff were so friendly and helpful, from bringing in our luggage, making our futons, helping us look for a misplaced item and farewelling us from the hotel doors. The amenities were great, loved the outdoor Onsen and the drinks that were available at the counter. Highly recommend this place whether you travel with friends or loved ones. The breakfast at the restaurant was also great too, providing a selection of local produce and the servers were very attentive. 5/5 would definitely stay here again.

The hotel is beautiful nestled up in the mountains. The grounds are beautiful but unfortunately we did not get to explore much due to the rain. The staff were helpful especially after we left behind one of our luggages and they were able send it to our next destination. It’s quiet and a wonderful place to relax. The onsen and warm pool were clean and well maintained. I cannot comment on the restaurant for dinner as we never tried it. Overall a wonderful stay.

とても綺麗なホテルでした 朝食が大変美味しいです 部屋まで荷物を運んでもらえると、なお良しです

Amazing service. Facilities are beautiful. Kid friendly. Dinner and breakfast was amazing. Beautiful presentation and taste. Wish we could have stayed an extra night.

A beautiful hotel with staff that make you feel special from the moment you arrive. The rooms are very spacious and the onsen on our balcony was soooo relaxing! We are vegan so the hotel made a special effort to prepare us something for breakfast, which we ate overlooking the beautiful gardens. It was delicious and we are so grateful for this. Lots of nice drinks to help yourself to in the lobby too. The rooms are beautiful and very comfortable. There were noisy guests in the room above (sounded like they were stamping around a lot), and a large noisy group with young children down the corridor - who we could hear in our room. This wasn’t the fault of the hotel however. I just wouldn’t expect this at a spa hotel where people go to relax. Luckily the noise didn’t continue into the night so we still slept very well. All in all a lovely stay and we’d definitely return.

Terrible customer support weighted down what should have been one of the highlight stays of our honeymoon. For the cost of a stay, you expect at least decent service and a responsive team. Instead, you get excuses and inability to solve problems effectively. The front desk and customer support team did not read any of our emails. We contacted on multiple occasions starting in August regarding booking dinner and shuttle bus and were all ignored. It doesn't matter if it's a technical issue or not, we're in 2024 if you're unable to respond to emails, don't offer that option. I had to spend 20 euros on international phone calls the hotel as they ignored 2x my messages via hotels.com and 1x via their own website. Not last minute messages either, the last attempt I had was 2 days before our booking. When the line cut out because my 20 euros of phone credit ended no one called me back. Exactly when I was confirming a 7:45pm dinner reservation. After I added extra money to my sim and call AGAIN they then said the restaurant was full. You could have either said it immediately or call me back when the line cut to tell me. Not to mention the fact that if they would not ignore my contacts, we would certainly be able to have a table. Unfortunately there's more to the review, but characters are limited. Extended review on Google. Great hotel amenities, amateur customer support. Incorrectly charged at checkout even, rectified but just shows the lack of attention and care to the guests.

酒店服務員有禮，詢問資訊也解釋得很詳細，房間乾淨整潔空間較大。

環境好 服務好 當然自己開車最方便 否則出去揾食有啲難

部屋に露天風呂、比較的大きなプールもあり、楽しめました。 ホテル内も清潔で、スタッフの方々も親切でした 。1泊でしたが、ゆっくりできました。

Amazing property, friendly staff and great amenities! Would definitely recommend for someone looking for a Japanese-style hotel near Mount Fuji

よい

オープン初日に宿泊しました。 従業員全員の愛想が素晴らしく、大変過ごしやすい空気を作ってくれます。 レストランの料理も大変美味しいです。 今回はペットフレンドリールームに泊まったので部屋に温泉はありませんでしたが、ワンコは快適に過ごせました。 ドッグランもありました！ 4、5人入れるサウナも大浴場にありましたが、水風呂があればよかったなと思います。 また、室内プールも最高です。温泉で暖かくてのんびり過ごせます。 細かいことをいうと、 プールと風呂場に時計が欲しかったのと、 外気浴に背もたれの椅子が欲しかった。 あと、部屋のベランダの扉が少ししかあかないのですが、小型犬は出てしまうので、網戸はほしい。 網戸らしきものはあるのですが、ズレてて少ししか開かないので動かせない。 あと、売店に小腹が空いた時用にカップ麺くらいあればよかったなと。 でも、すごく落ち着いてていいです！