In order to get into the hotel we had to go up many steep steps from the street. Had we known, we would not have booked a room there. The streets were narrow and very steep so the location was not a good choice for us (we are in our 70's). The gentleman who checked us in was very gracious when we indicated that we needed to move to a different hotel. He arranged for us to get transportation and helped the driver with our luggage. Of course, we covered the cost of the room.