The team here really cannot do enough for you. Met me off the train and took me straight to get my bus ticket before the office closed. Also arranged a guide. Spotlessly clean and everything is new. Very quiet the night I was there too. Would definitely recommend and would stay again. 10/10

The front desk girl is very friendly and helpful. When we arrived, she clearly explained how and where to get the bus tickets, where the bus station is, and when we should be there for our ticket entry time. The morning we went to Machu Picchu, we borrowed a trekking stick from her. The hotel location is close to the train station. Walking to to restaurant area, the bus station, and town center is all less than ten minutes. The room condition is basic. The breakfast is ok. They start to serve breakfast 5 am. There are small flying insects but maybe that is due to the local weather being humid and warm.

Hôtel très simple, plein centre. Petite chambre borgne. Propre. Petit déjeuner correct. Personnel extrêmement serviable

Parfait pour une nuit entre Ollantaytambo et Machupicchu !

When we got there no one was at reception. We rang the bell to no avail. In about 15 minutes someone came. The lady was less than friendly. Our room was decent and the beds comfortable. The shower took forever to heat, but finally did, to which we were grateful. The breakfast was severely lacking. It consisted of cheese, ham, yogurt and bread. It came with the room, so can't really complain, it was free. But when we got ready to check out, we were told it was CASH ONLY?!?! Fortunately they took US dollars, because we had no time to go exchange into soles. We had a train to catch. We loved the location and Aguas Caliente, but wouldn't stay here again.We booked through Travelocity, and nothing was said about this. I suggest Travelocity take this property off it's list.

The staff was amazing and even picked us up at the train station. The hotel room was simple but clean.

Stayed here overnight while visiting Machu Picchu. Perfect location 5 mins walk from train station, very comfortable beds, early breakfast from 5am, fab for the early entry to Machu Picchu. The staff were fabulous, especially Menisa. We’d left our passports at our Cusco hotel & only had copies on our phone. She printed them off for us & helped ensure we got our bus ticket & entrance to Machu Picchu - crisis averted!

Good location and helpful staff

It was good for a night or two . Busy town. Friendly staff

房間很大很舒服 隔天要非常早起，老闆說會幫我們準備餐盒，卻睡過頭沒有，事後有一人退USD5

Our room was spotless, very comfortable (light, yet very warm blankets) and secure. The young woman in charge of the front office was exceptionally understanding and helpful. She allowed us to retain our room until 3.00 pm with no additional charge. Thankyou so much.

　フロントスタッフは英語が上手で、必要な情報をいろいろと教えていただき助かった。マチュピチュ遺跡へ出発する早朝も時間に合わせて朝食の準備（だめならパックしてもよいと言ってもらった）をしてもらった。部屋は、二つ空いていたので、好きな方を選ぶことができた。（ハンガーがないのでちょっと困ったぐらいだろうか。）シャワーのお湯は、少し時間がかかったけれど、問題なく使えた。 　マチュピチュ駅まで歩いて3分の場所にある。また、マチュピチュ遺跡へのバス停までも、ほぼ歩いて５分ほど（ちなみにフロントの人は、このバス停は混むから始発のバス車庫を進めてくれたが、実際には、最初のバス停が始発バス停なのでご注意を）、周辺には食べるところはたくさんあり、その点も便利だと思う。フロントに相談すると、おすすめの食事場所も教えてくれた。 　部屋にはエアコンはなかった。もちろん、宿泊したのが2月末日だったので、エアコン不要であったが、必要な日はないのだろうかと少し考えたが、多分そんなものはこのあたりでは不要なのだろう、と思った。

The lady at the counter is friendly and helpful. She speaks good English and met us at the train station even after our train was delayed by two hours.

The staff were incredibly helpful and welcoming. Provided me with all the tips for getting around the Machu Picchu, even before being asked. Room is very basic but kept well and it was comfortable. What can you ask for more with this price. They do have hair dryer on request. Also I could not find any measure for room temperature control so perhaps it may get very cold depending on the outside temperature.

La señorita que lleva el hotel adelante muy profesional, amable y servicial. Su servicio es lo mejor del hotel. Recomiendo este hotel para hospedarse de camino a visitar Machu Picchu, la presión de agua de la ducha es excelente y la cama es muy cómoda. Muy bien ubicado.

町の説明やマチュピチュの入場チケットの申し込み予約もしてもらいました。みなさんとても親切です。 部屋は清潔にしていてダニ等もいませんでしたが、少し湿気の匂いが気になりました。 Wi-Fiは遅いですがラインやメールができる程度は動きます。 家族経営のホテルなので数名は英語での会話が可能ですが、スペイン語ができればよりよいと思います。

Hotel simples, mas muito limpo. Boa opção para permanência de um dia em Águas Calientes. Chuveiro bom com água quente. Café da manhã simples, mas suficiente.

Localização excelente, próximo a estação de trem de Machu-pichu. Pessial muito atencioso.

Samuels House ist eine praktische Unterkunft in der Nähe des Bahnhofes von Aqua Caliente. Frühstück ab 5 Uhr morgens für die Sonnenaufgangs Besichtigung von Machu Picchu. Familienbetrieb, Rezeption, dauernd besetzt. Sehr positiv fand ich, das unaufgefordert, die doch etwas komplexen Besichtigungsregeln für Machu Picchu erklärt werden. Wer etwas mehr Ruhe als in einem Hostel sucht, ist dort gut aufgehoben.

We had a great experience, and this place delivered a solid breakfast to help us get started on the right foot.