Unfortunately, the major complaint was the noise coming from the kitchen area very late at night. It started upon arrival, but we did not know at the time where the noise was coming from or what it was. It sounded like someone moving furniture and metal dropping to the floors, etc. In additional loud voices. It reached a peak on Saturday, April 25 going into Sunday morning at 1am. Our room was on the 3rd floor and at 1am on April 26, I went downstairs to seek the security guard, as the lobby was closed. I explained to him about the noise and he proceeded to follow me toward my room and he immediately recognized that it was coming from the kitchen area on floor 2. He said that he was going to ask them to keep it down. I expressed concern that this should not be happening this late at night, etc. Shortly after, the noise continued, but it was not long lasting. The next morning, I registered a complaint with reception and the rep was surprised and said that the restaurant usually closes at 9:30pm. That evening at around 10pm on Sunday April 26, the noise began again and seemed to have stopped around midnight. I knew it was our last night and upon check out on Monday April 27, I asked if the incidents were logged in and they had no record at all. In addition, the manager happened to be there and I explained the whole situation. None of this should have ever happened at a resort (especially very late at night). The complaint should have been recorded somewhere.

Everything was up to par, they made sure we had excellent service.

Everything. Was great and breakfast was soo amazing !

Bananas exceeded every expectation! The views were stunning, the vibe was peaceful, and the service was top-tier. Everyone was so kind and attentive, and it truly felt like a luxury experience from start to finish. Great place to relax and unwind! Already planning my next trip back!

Bananas on the beach was such a treat to stay at last week. Their whole front desk and staff were very sweet and were able to answer all questions. Upon arrival they took our bags to the room. The room itself was very clean and neat. The water pressure shower was amazing and the AC worked very well. The tv in the room is a smart tv and you are able to stream using your own logins which was a classy touch !! They offer laundry services for $10 a load USD , this was very helpful. The room service was excellent and super tasty. My partner and I are , already planning to come back and stay at this lovely hotel. I would recommend them to any and everyone !! They even planned with my partner and set up birthday decorations for me!

The mosquitos were everywhere. In room, bathroom room. EVERYWHERE

Really nice style convenient location right down the street from lots of stores and restaurants. The only thing I did not know was you cannot swim at the beach directly in front of the property but if you do any type of excursions the water taxes will pick you up right on the pier. The only swimmer Beach in San Pedro is a secret beach.

not much to do here , pool was clean , room waqs decent ,

Yes

👍

Very he

Great location very accommodating staff Hener was great and helpful bartender.

Staff were really friendly and helpful, and the room/property were very clean. They arranged the accommodations for my travel before hand so getting to and from the airport was a breeze. I highly recommend! Tip: communicate with the staff via email or WhatsApp as much as possible with the details of your trip in advance (flight/arrival and departure, etc).

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Great location featuring Long Beach walks.

Bar was good. Claudia was great

Staff was excellent, room was clean but had a bit of an odor (not sure if that was the sargassum). Fryjacks were excellent.

The staff was friendly and helpful. Felt very safe i traveled solo. Breakfast was fresh

Staffs are friendly and helpful

The staff were very friendly and the rooms were very clean!!