Breakfast was amazing, staff was friendly and inviting, The pools temperatures were just right. I had an amzing and relaxing time, thank you for the experience

El lugar es increible, muy limpio y el personal muy amable. Todo fué perfecto, sin duda volvería por la paz y la comodidad

Wonderful place to rest and relax and great massage at the Spa

Buen lugar, excelente comida y las piscinas lo mejor,

I had a great experience with all the way my room was presented. All the staff were very helpful and friendly at all times. They do an excellent job with cleaning everything up. Definitely recommend it to anyone who needs a place to relax and enjoy themselves.

All quite good. The hotel very beautiful. Staff great. Spa an massage service excellent. Good food

Amazing view with private hot springs near your door. The hike is beautiful and easy. Mostly recommend!

Excellent in all aspects, especially the staff.

The jacuzzi feature just wasn't worth paying extra for in a cabin. The outside pools are so much better

Breakfast menu is excellent t and fresh!

Fabulous locale and amenities. Take two steps out the door to your room and wade into a beautifully created hot pool , one of many to explore. The staff is plentiful and friendly any the restaurant is tip top.

EXCELLENT

Es seguro y acogedor

Yes all of the above.

Everything great!

Loved the pools. Also had the best massage at spa ive ever had

Close to a National Park with really good walks

NOT SAFE, do not stay here. I live in Ecuador and have come to this place a few times. However, this time I brought my elderly parents. My dad, 75 years old, got altitude sick and had a hypertensive crisis. It was 5:30 in the morning. We immediately had to get out and get to medical care so we drove to the gate; however, despite telling the guard what was happening and confirming that our booking was fully paid through Expedia, they refused to let us out and said we needed to wait until 7 am!!! It was truly unbelievable and they would not change their approach. Finally the front desk lady came and allowed us to check out, after 30 minutes of urgently and stressfully trying to negotiate with the guards. We felt trapped and incredibly unsafe. Heaven forbid the medical crisis was more urgent, I can’t imagine what could have happened. When i asked the front desk lady why they could not just charge my card on file or call me and get the card details so we could prioritize getting my dad to care, she said even though they take the credit card at check in they don’t keep it on file for whatever reason, and she stood by their policy that no one is allowed out without reporting to the front desk during business hours. Absolutely do not recommend this place; medical emergencies can happen any time and you do not want to be held captive during one like we were. They don’t care about anything but your $40, and this experience is one i never wish on anyone.

A lovely place in the misty forest of the Andes. The facilities are greatly revamped since my last visit. It is a world class resort with a great price.

Clean and nice room