Almost no customers. End of season. It took 40 minutes to get a room where the pass key would work. The cooling unit was too high for me to reach. Fortunately my 6' grandson was there to help. The cement step from parking were in poor condition. Potential trip hazards. But the room and bath were clean. The view and outside facilities were nice.

It was so bad! We arrived to check in. No place to check in. we called and the person said come up to the Grand View, which we did. The lady checked us in. we returned to the Winjammer. the room was a MESS! We took pictures and returned to the Grand View. Told the lady to cancel our stay!

Overall I would give it a 7 out of 10. Checking in took too long, then had to ask for receipt after paying in full when checked in. The cement steps leading to the rooms was broken and crumbling and the room air conditioner by the room door was dangerous. Someone could hit their head on it if not really careful.

Staff didn’t know how to make a key took 4 trys to get in a room bathroom had broken seat and wouldnt flush steps were broken and out of repair. High step to get in room . Room was not worth the price.

Everyone and

Absolutely flawless, it’s nice to have an excellent place to stay when I come home to visit

Room was clean , could have more outlets and USB PORTS.

Everything was amazing the people were so pleasant and kind I had one of the best times of my life

House keeping was excellent,

Ice machine broken, vending machine not working

Excellent location for viewing the boats on the st Lawrence. We enjoyed spectacular weather so sat in chairs by the seaway and enjoyed a beverage upon arrival. In the morning sat at a picnic table and again just enjoyed the view. Rooms were clean, beds were comfortable and shower was new.

Nice place to stay with terrific water views. The room comes with a fridge and microwave. The bed was comfortable, and the shower worked well. At least when we stayed, check in and breakfast were nearby at the Gran View Inn (sister property), so not the most convenient - and the breakfast wasn't anything terrific, but the location definitely has a nice view and setting, along with all the other aspects we like in a place. Would we stay here again? Probably, esp if it's cheaper than the two nearby places closer to Ogdensburg. We enjoyed it.

Very welcoming. Nice area. Beautiful rooms-families ly suite. All amenities supplied. We will definitely stay there again next year.

They advertise that they have a pool but it is always filthy

The only thing I will complain about is, how long we had to wait to check in because of lack of staff!

What a great view! Wish there was more ship traffic.

The disappointment was we went to use the dishes and pots …all dirty. I have stayed here many times and at that point of time nobody on site.

My stay was wonderful!! We were in town for the 4th of July to view the fireworks in Alex Bay and this was the closest hotel I could get. While we wanted to do a little sightseeing, I so wish I could have had more time just to spend watching the river, utilizing pool and cooking out on the grill. We did use the firepit, which was great, just don't forget the bug repellent!!! They loved my Pennsylvania skin!! Our room was on the Riverside, but don't be concerned if one isn't available for you, just walk around poolside and enjoy the view!! I would absolutely stay there again!!

Great experience and stay. Thanks

Nice views clean rooms