We booked the penthouse suite, which was advertised on the website with images showing an outdoor terrace furnished with a table and chairs and clearly being used by guests. However, we were disappointed to find that the terrace was not actually accessible, with the door secured so that it would only open a few inches.
As there was a heatwave during our stay, this was particularly disappointing, especially given there is no window in the living area. A fan was provided, but this simply circulated hot air around the room.
The property itself is tired and in need of refurbishment, but the biggest issue was cleanliness. The bathroom bin had not been emptied from previous guests, and we found used sanitary towels inside. This was shocking, unhygienic, and completely unacceptable.
For £250 for one night, we expected much better. Although reception apologised when we checked out, this did not make up for the poor standards, misleading advertising, and overall disappointing experience.