Wonderful staff. Gorgeous rooms. Corridors and elevators in older part of hotel could be renovated and refreshed. Pool is not open very late. Would be lovely to be able to swim after dinner.

Breakfast is excellent and the staff are very friendly

Clean room, towels outdated, love the breakfast

The staff were all very helpful and friendly, particularly, Susey, Heleina & Sarafina who went the extra mile. We did have one sleepless night when the room smoke alarm gave several false alarms but this was fixed . All in all we had a great stay

Great stay. Good food. Awesome pool. Receptionist staff could be better at communicating.

Great location, everyone was so friendly. Highly recommend it to anyone travel to Apia

The staff were excellent The food exceptional The rooms are a little tired and could do with a reno

Change the tub to a proper shower

Breakfast for the week was fresh and tasty. I wish there were more permutations and combinations

Beautiful breakfast Kind staff Irregular housekeeping Expensive

Breakfast was good. I paid for my Expedia reservation at the hotel but was charged an additional 4% for credit card fees (which adds up when you are paying for two rooms for several nights). The rooms were nice but had poor air ventilation so there was always a mouldy smell before the aircon was turned on. Unfortunately, out of the 5 days I stayed, the hot water only worked sporadically and I had to have cold showers on 3 nights. The staff were all very friendly and helpful.

Parking was safe. Staff were very helpful and friendly.

Staff were very friendly and helpful. Very clean rooms

Room wasn't ready at check-in time. We arrived about an hour prior to check-in, they said they'd send housekeeping to the room immediately. We left to do some shopping and returned after our actual check-in time, and still had to wait another 30mins or so for the room to be ready. Room was reasonably clean but smelled damp and musty. No body wash in the shower, had to call housekeeping to send some up. Beds were comfortable. Had some issues with what was included in the room rate with Expedia and what the hotel had in their system. I paid a higher room rate to have one-way airport transfer included for 4 guests and a WST$50 hotel credit. There was no hotel credit, and when we checked out at 4.30am ready for our transfer I was informed they only had payment for one person's transfer in their booking system. I wasn't asked to pay again there and then, but I didn't receive the friendliest of farewells...

Our balcony was very dirty looks like it hadn’t been clean in a few weeks and our room was sub par. most of the plug outlets were broken and room phone didn’t work so had to walk all the way to reception to place an order. Housekeep walked in when we had our ‘do not disturb’ button switched on. far from great customer service. 3/5 stars

Delicious and friendly staff

The staff were very welcoming, the food was great, saddened that there was no microwaves. The rooms were clean and parking space was great.

Amazing

The room that we were in was a disabled room. We were not disabled. No shower curtain. We had a few coach roaches in the room and the power points came out of it socket. However, the staff was really friendly and the food was excellent. The service was great.

Overall an OK stay. Has recently gone under new ownership who seem to be cheapening everything unfortunately. As the last Sheraton left in Samoa Sheraton need to keep a close eye on this hotel so the brand is not damaged. The food was inconsistent some dishes great, but others including sandwiches were served with stale bread and over complicated fillings. My wife ended up with food poisoning from the Nasi goreng filled with clearly left over prawns. We had the suite on site (the one in the pictures) which was wonderful. The Spa is a disaster run by the rudest woman on the planet. Not a local but an import from somewhere. The pool area is great. In summary a mixed bag - the hotel showing signs of a downward trend.