Xếp hạng và đánh giá tổng thể InterContinental Hotels TAICHUNG by IHG, an IHG Hotel

Staff at Intercontinental had an attitude problem did not make me feel welcome and treated me like a number and rushed me through the check in process. Horrible customer service.

5/1和朋友們入住行政樓層，12pm扺達，先辦好check in和預刷，朋友1已先拿到房卡，4pm回來另一個朋友也拿到房卡，服務人員請我們先到lounge等一下會送我的房卡過來，結果還是等到我再去問，過了一會才送過來給我，覺得頗浪費時間。但整體的體驗經驗都非常傑出

極新的酒店 服務雖然還不完美但有足夠熱情 設施很棒 空中花園泳池，酒吧都很有特色

早餐連優格都沒有，太失望了。

非常棒！

早餐不好吃就算了，還不新鮮，水果碗都乾了、奇異果汁像奇異果泡水、臘腸已經乾到皺掉、老皮嫩肉甜的，整體體驗一頭霧水？！

excellent.

房價太高了，其他都很完美

1.櫃枱不懂如何分享早餐的特色,收費高額卻不點兒也無法說服入住加購 2.房間整理馬虎,地上有男性落髮3根,床頭櫃正下方有餅乾一片,目標相當明顯,卻未清理 3.茶包外觀便知未被更換,是上一房客所遺留,有安全疑慮 4.早餐動線很差,工作區未明顯劃分,誤入工作區時被工作人員大聲斥赫;事後餐廳主管竟然推說是工讀生的問題,顯然管理能力需要加強 5.早餐付費時, 至少4個人在協助結賬, 卻是七手八腳; 會員折扣與住房折扣是相等, 說術應改善, mobile apps的設計與人員解說只有腦怒客人的作業模式, 實在糟糕. 6.退房時完全沒有照顧旅客的貼心,例如:是否需要協助叫車或搬運行李等... 以上,以IHG的品質與收費;令人不勝唏噓;相對高雄IHG需要改進之處之多. 本次未參觀其他設施, 但這一次的入住體驗已不會考慮再次入住或給予推薦. 唯一值得稱讚者為電梯引導員的親切與耐性, 只可惜只見到她一面, 後續搭乘就不再見其本人.

住宿環境舒適、櫃檯服務良好。但是房間空間寬敞度不夠，早餐菜色不夠豐富、口味也尚須改善。 Lobby 咖啡廳服務不夠貼心靈活。入住當晚我們在lobby 該處點了6杯飲料飲料，也點了2片蛋糕。因壽星在隔壁勤美誠品選購了一片她喜愛的草莓蛋糕，我們就將該蛋糕跟其他2片在該咖啡廳點購的2片蛋糕擺放一起為友人慶生。服務人員見狀立即過來，要我們支付1000元清潔服務費。我們說明是否可以讓壽星開心一下，對方毫不通融，我們只好把這片蛋糕收起來。瞬間大家笑容都凍僵了！

真的是太棒了，飯店超級舒適

很棒的服務，附近購物方便。

身為台中的第一間洲際飯店，整體氛圍真的都給房客有一個都市叢林的感覺，實際入住有度假的氛圍。飯店設施完善，健身房設備完善，網美泳池拍照真的很美。鄰近勤美綠園道商場，不論是交通、購物或飲食都不用煩惱，下次來台中還是會選擇勤美洲際，真的太棒了。

Excellent, very modern and comfortable and elegant property.

客房冷氣故障 半夜短暫修好 又壞掉 第一夜熱醒幾次直到天亮無法入睡 直到隔天中午才換房 兩天假期白白浪費一天 隔天也ㄧ整個沒精神 糟糕的經驗

Clean and comfortable. The shower was separated from toilet which was ideal. Also had bathtub. Amenities used in the hotel was to notch. Location of hotel was convenient to everything but needed. Highly recommended.

Best Buffet I have seen - excellent range of foods

Very new , clean and convenient . Room is well organized , good bath tub , excellent towels but you better bringing your own toothbrush, shaving kits … etc . It’s understandable for environmental concern but charging you extra $200 NTD is ridiculous , most other less expensive hotels are free if you ask . Another strange management issue is no express checking out line . Everybody waiting on a long line to check out during noon time . For what ? Wasting employees and customer’s time . It’s one of the most expensive hotel in Taichung why let those small issues ruin customer’s feeling . At Ritz Carlton , Peninsula and many lesser hotels you can just throw room key at designated area or box and walk out giving customers a flowing and flawless feeling . They already get your credit card , so for what . Food is excellent with good quality and choice but sitting is bit cramped . You often have to share same table with strangers , another management issue probably due to limited floor space .

Nice

教育訓練可以更紮實，相信整體感覺會更好。