Check-in was remote and smoothly navigated over the phone. The property itself is excellent both in terms of location (shops, restaurants nearby) as well as size of the apt. There were 3 minor issues - slightly mold/grout in one of the showers, water mixer in 1 shower too hot, and the coffee machine was leaking water causing slightly spill.

Fantastic apartment super clean and really plush. Would definitely book again one of the best we've stayed in. Beds were so comfy with quality pillows and duvet. As we couldn't check in till after reception had closed we called the customer service number which is open till 4am. The apartment is called Charles Hope but accessed through new York apartments over the phone we were guided in and let in electronically through each door. It should be made a little clearer on the booking instructions but do not let this put you off.

Posizione centrale e posto veramente carino in cui soggiornare. È già la seconda volta che vengo qui e ne sono soddisfatta.

Great accommodation!

Appartamento in zona centrale. È stato difficile capire dove fosse l’entrata ma abbiamo chiamato e ci hanno aiutato subito. Sono stati tutti molto gentili e disponibili. Lo consiglio

The need to have ID for every adult in the flat for "health and safety" reasons is ridiculous. The flat itself was very nice though.

The apartment was fantastic! Done to a very high standard, fully equip kitchen. Definitely will be back.

Really lovely stay! Clean and peaceful apartment with access to gym, lounge area etc. However, finding the location was difficult and could have been explained better in the check-in email

Very easy location to be in, good customer service and clean

Great property

No hot water on my visit, had to clean myself with the kettle and freezing showers

Fantastic location and great apartment to stay in for a weekend break in Leeds. Very good communication and ease of access.

Absolutely stunning apartment. The management company were spot on when guiding us to the access to the buildings/apartment. Little shop around the corner for essentials and a short walk from the main shopping area. No car park on site however we found ones a five minute walk away which were convenient and safe. Can’t wait to stay in here again.

Such an incredible location and a gorgeous apartment. A jewel in the heart of Leeds

Great two bedroom apartment! Couldn't fault it if i wanted to! Excellent!

Great property and customer service. Google maps wasn't the best for it but nothing to do with the place itself.