Great location, close to centre of town. Easy parking. Friendly, helpful staff. Excellent breakfast. Large airy rooms and bathrooms. Well maintained, very clean with few extra complimentary treats in the rooms. Highly recommend a stay here.

Parking is a challenge. Breakfast was delicious. Room was good.

Fantastic hotel in town centre at the base of Malvern Hills. We were made very welcome on arrival on checking in and at breakfast. 5 * breakfast before ascending the nearby Malvern Hills. Highly recommended and staff were very informative. We hope to be returning when back in the UK. Thanks to all staff.

The staffs were very helpful

Lovely comfortable bed, room has fridge and a safe which is very useful. Great location. The food was ok.

Bedroom clean & facilities Breakfast great location excellent

Lovely hotel with delightful staff. Room well equipped with tea coffee milk and biscuits. Unfortunately the lift was out of order but this was not a huge problem. The food served is very nice with a good choice but there also plenty of good restaurants close by.

A lovely hotel in the centre of Malvern. A short walk to the theatre. I enjoyed my stay!

Good location to easy access to hill path and town Ctr. Great breakfast with very friendly manager.

All good especially the staff Great location for site visits

Always a pleasure to visit. Table service at breakfast, happy to chat. Great local menu choices.

Very very friendly staff ; breakfast exceptional ; rooms in good condition, tho carpets maybe a little tired. Bathrooms looked new and refurbed. Little touches are what make the difference, and the staff clearly really care. I would 100% return.

Beautiful hotel and exceptionally friendly and helpful staff.

A bit dated and towels were poor. Food was very good and staff excellent. Jeremy was something else!😁

What a pleasant surprise. Great location and the staff were excellent - so helpful and friendly. The cooked to order breakfast was so good. We will definitely return.

We had a fantastic stay here to celebrate my Wife's birthday. Hotel is located really close to all Malvern facilities like the theatre, shopping, evening entertainment and access to the hills. We booked the "delixe apartment" but internally atvthe hotel this is known as the "Hideaway" It is actually a 3 bedroom apartment with beautiful period features like dormer windows bit the important elements have been lovingly refurbished recently. Beautiful master bedroom with comfy bed, quality bedding, modern shower room with rainfall power shower, separate modern toilet, beautiful lounge area and a fridge and tea and coffee facilities. Sweets and chocolates along eith biscuits were left in the room too. The apartment is at the very top of the 150 year old building and offers views across the hills. The staff we met at the hotel seemed genuinely interested in making our stay a positive one, wishing my wife a happy birthday, giving advice for bars and restaurants in the area, detailing walking routes across the hills and allowing us to use the small onsite car park. Breakfast is lovely and ordered from a menu but the times are quite prompt and early, especially for a weekend with a 9.30 finish and 9am on weekdays. I understand a family run hotel wants to focus the breakfast period but some guests will find (and did find) it a struggle to make it on time! Cooked Breakfast consisted of good quality, i assume, local ingredients, with some nice home made muesl. We will return.

Great hotel. Breakfast fabulous. Parking maybe a little tight but otherwise great. Room tidy big and clean

Lovely clean room. Staff very friendly and helpful. Breakfast was very good with a nice selection of cold food followed by lovely cooked breakfast with table service. The car park was not easy to manoeuvre a big car in and out of being on a slope.

Our second stay at GMH, we stayed in the hideaway, which was very spacious and had a great bathroom. Breakfast is great and cooked to order. The only disappointment was that they couldn't accommodate us for an evening meal. Tables were laid out and reserved. But there were plenty of tables free, in the bar and the nook (think it's called that), which we thought could have been laid for us as we were guests. So we had to wander around to find somewhere to eat before our show. Never mind

Staff very helpful. Excellent breakfast