So I received a few msgs ahead of my stay but no check in details, and was surprised to arrive to a place with no reception. Thankfully when I called the phone was picked up immediately and details to get in were sent. The room was ok - it was cheap so you get what you paid for. But the door looked like it had been kicked in previously so I would not have felt safe staying here by myself as a single woman. Thankfully I was with my bf so that was ok. I was glad for the fan in the room and tea/coffee, but furniture and fittings could do with updating - surfaces were sticky and light switch covers missing. All in all, perfectly fine for my needs but would not stay again.

Pros- nice design of the room, blackout curtains, secure access with a code, quiet , near shops and restaurant, close to beach (6mins walk only) , staff available over the phone anytime, tv chanels and apps such as netflix and Disney +, Cons-NO BREAKFAST FACILITY EVEN ITS SAYS : FREE BREAKFAST , no air-conditioning ( electric fan only) , DIRTY room condition and bathroom (bedsheets were not change as under duvet numerous short and long hair found, dirt on headboard- sticky and glitery resedue seen, someone socks behind the headboard and bed, dusty floors, yellow stains on skirting on the rooms and around toilets bowl, and walls ), broken lights ( broken 3 oit of 5 bulbs working only, was too dark in the room), no bedside lamps, no central heating ( small electric heater only to plug in), no reception on site ( must call number for assistance ) I wont book again or recommend sadly.

Getting in to 19 Russell Square was a bit hit and miss When I arrived I managed to speak to someone on the phone and was sent codes for the Digital front door lock and for Key box on my Flat door. All fairly straightforward. But when I can back to go to bed on 2nd night at past midnight, I found the front door code didn't work. Luckily another resident was also having the same problem, and via phone calls with Service the agent, He managed to get a new code, that allowed us both to get in and to our room's. Good job he was on it! Otherwise I could have been stuck outside all night! The only other thing that was a bit of let down, was that I had no UHT Milk or Sugar for a morning or night time drink after day 2, so had to buy my own and bring back to room.

No heater and no spoons but good beach view and close to the beach but there was only fish and chips around the hotel

A great stay close to shops and the beach. Easy to check in. great location.

Location was good Check in appalling. No prior explanation of how to use key pad Delayed response from WhatsApp Voice call ineffective Luckily another tenant let us in Caused us to be late for engagements

There are no vineyards and I would like a vineyard to trail along the seafront please. There is a lack of activities along the seafront. And a foot path along the seafront please. Thank you

Advertised a "24 hour reception", there is no reception. It's lockboxes and codes. No check-in instructions were sent. I was calling and knocking for almost an hour before I got through to someone. I'd almost given up and booked another hotel. Shower had a broken door which had been replaced with an I'll fitting curtain. Could hear absolutely everything through the walls.

The building was pretty old , basic rooms though very clean, advertised as B&B but no option to have breakfast good location

I really enjoyed my stay. The price was very good for pride weekend and for what I got. The room was so cosy and comfortable, the location suberb! I was so impressed with most things about the hotel. The only improvements would be the pressure of the shower and perhaps a new carpet as mine had a few stains on it. The check in was a bit awkward too with the digital code box not stated how to use on the check in email - we called and were guided through though. I would stay here again

This stay was a disaster from start to finish and we will never return to this property!.On arrival at 9.30pm there was a fault with the alarm system which meant it sounded intermitently for over 2 hours meaning we could not sleep until after many phone calls later someone from the hotel finally came to silence it with no apologies for the disturbance whatsoever. There was constant noise from the street outside as we were in a ground floor room facing the street and the final straw for us was when the alarm malfunctioned again at 4am waking up ourselves and the other guests which took another 30 minutes to rectify and by which time we had completely given up on any sleep and written this off as a joke of a hotel. The level of service was non existent and we did not feel safe in this property. Could not leave fast enough and were informed during our stay that they knew about the alarm issue which we found absolutely disgraceful!. Cannot stress how poor this experience was

Advertised B and B but no breakfast Very noisy occupants kept awake until 3.45 am Not told about hand needed to open key pad . Once in buzzing noise from main hall area continued all night. Very noisy occupants either above or alongside shouting screaming until 3.45 am

Great

The room was nicely decorated. The bed was really comfortable. No hand rail for the towels, could only fill the kettle by using the glass to fill it up as sink was too small. To boil the kettle you had to plug it in by the bed on the floor. Very noisy outside and you couldn't open the windows or close them.

Our room was located on the top floor. The carpet was stained and had clearly seen better days, but the bed and linen was clean. We were woken overnight as we heard a dripping from the en suite. Thinking it was a tap or shower we went to turn it off only to find that the light fixtures were leaking. We then found it hard to commincate with the owners as there is no check in and nobody on site to help with issues. It was fine for a night to get our heads down, but i cannot reccomend this hotel at all.

The room was clean but the washroom too small plus the shower was not good enough to take shower, no fan was left in the room in hot weather 26°. Will never refer friends unless no option

Helt avsaknad av information om hur man får tillgång till sitt rum, obehaglig doft av mögel i hela fastigheten. Lyhört och underliga hyresgäster.

The booking said with breakfast. There wasn't any breakfast and nowhere immediately nearby to go. When we arrived i had to call their number as I had not recieved an email with instructions. The call diverts to an overseas call centre so could hardly hear the operator. Weirdly the email went to spam their previous one came through fine. The room was clean and comfortable with facilities to make hot drinks so that was all fine. Shower room was clean too.

Damp, dark basement level room. Help desk phone lines quite bad, tried three times. Main door initial opening instruction not clear, main door open code changed without notification - required call to help desk. No working table nor working chair.

Number 19 was a great hotel stay, the management were completely understandable and lovely suited all our needs and would recommend it