It was difficult to find someone to check in and unclear how I did this. I was fortunate the door was open to the restaurant so I could ask for help there. Room was okay but TV did not work. Again, it was very difficult to get hold of someone to try to sort this out. Eventually they changed rooms for me because they were unable to solve the problem. This room was not properly cleaned and I had to go and try to find someone (again with difficulty) to ask for toilet roll. Although the people I did have contact with tried to be helpful, it all felt rather chaotic and poorly organised. I wouldn't want to stay there again.

Good location for us. Parking was easy. Spacioys room.

The room was spotless, the staff were friendly and very informative. The bed was especially comfy, the area was quiet and the whole experience was just overall lovely - would recommend!

Clean but tired room Shower was broken, walls need painting and curtains need refreshing Otherwise no issues

Beautiful food lovely staff close to tram

Great food the beef rending

Had what we needed staff were helpful.

Clean and spacious room

Called the staff to store my bag before check in. Very responsive to the phone call. The room is ready and clean. Good for one night stay.

Whilst the bed linen was clean the carpet has many questionable stains. No cups or spoons in the room. Whilst having a coffee out of a glass seems very cosmopolitan, when the newest coffee is 2 months out of date it makes you wonder when the room was last cleaned properly.

Great hotel, perfectly located. Great stay.

lovely clean room great location friendly helpful staff

The staff were incredibly friendly, welcoming and helpful. The bed was comfortable and the room a good size and nice and quiet. I had a really lovely stay and have booked it up again already.

Brilliant room, free parking, great location

Yes

Such a lovely hotel with a great atmosphere. Close to the tram stop to get into the centre. Would definitely recommend. Great staff too!

We didnt really see much of the staff, but the room was lovely, clean and comfy.

Staff were lovely and helpful. Room was spacious and beds comfy but too many thing's wrong with facilities. Two TVs but neither worked as had no signal. Big bathroom but shower didn't work- no water supply. There was a bath but no time for the 3 of us to use it. Sink had poor water supply. Lighting poor and ceiling lights badly positioned.

The room had everything we needed for a quick stop over. I slept fairly well. The bed was comfy.

It has been an very good stay. Practical location, quiet, safe area, comfy bed, warm, clean, spotless bathroom, quality soap/shampoo, helpful staff. The only issue was that I was given a room underneath another guest and the noise was noticeable. The hotel was not full so allowing a better experience noise-wise would have been possible. But again this is a good value hotel in Birmingham. The restaurant seemed nice as well. Thank you.