Staff has an attitude of leaving issues open. It was clear that my deposit went to another room from day one, however, no one has the authority to solve the problem. My experience was so hard and negative regarding the way they were handing the financial issues.

Location is not suitable for short trip. So many gated communities making it not easy to explore by solo travelers.

Our stay at the Hyatt Centric Cairo West was great. The hotel was very clean — every time you reached your floor, you were greeted with a delicious, fresh scent, and the rooms were spotless. The staff were quick to answer any questions we had. The pool was very nice, though we only got to use it one day. Service by the pool was a bit lacking — the wait staff serving drinks were hard to flag down, though that may have been because there was only one person covering the whole area. The Muse restaurant was great — staff were friendly and attentive. Smokeys restaurant was also excellent: the food was amazing, and the view and vibe were wonderful, with music playing softly in the background so you could still hear your conversation. Laundry service was impeccable as well. The only issue we had was with the security guard at the door during checkout. Our friend arrived to pick us up for the airport, and the guard questioned her extensively for name and ID — until her partner gave him some money, at which point he immediately let us leave. This was very off-putting and shouldn’t happen at a hotel like this. Our friend mentioned it’s almost normal at hotels here, but I don’t understand why, and I hope hotel management addresses it. Our stay was amazing until this last incident right before we left. For reference, we checked out Saturday, July 17, 2026, around 11:30pm.

Beautiful hotel, well maintained and staff are beyond helpful. We really enjoyed our stay and would have loved to stay longer. 100% recommended

Phenomenal hotel. Very cool, trendy, and clean! Highly recommend

Foi a terceira vez que fiquei no Hotel. Muita agradável, iluminado, jovens com piscina maravilhosa, academia de ginástica... muito bom

This is a new hotel in Giza. It's about 15 minutes by car to the pyramids and the museum (about an hour from the airport). It's a stunning hotel, newly built, with great pool areas, well equipped gym and a huge selection for breakfast. It is in a business park setting so there's nowhere around to walk/get dinner/local vibes etc. If that's what you're looking for then stay elsewhere, but if you want to relax in a modern, clean hotel then this is your place.

My first room was clean then the ac decided to leak all over my suitcase and my clothes in the middle of the night, I woke up after it had already flooded my room. My suit which I had dry cleaned the day before was completely ruined as were half my clothes. That was out of their hands but what wasn't was the "upgraded" room they put me in, the only difference was that it had a larger window and a balcony thats basically unusable. Now the problem with that was I could hear the DJ blasting terrible music from my room and I couldn't even wash that noise out by playing music from my phone. That wasn't the only problem with the new room, the floor was full of dead bugs that for some reason multiplied whenever room service came in to clean the room, and that new window was very dirty and full of smudges that were there before I came in and were never cleaned by room service. I will say the room service in my first room was excellent and my first room was always cleaned properly. Most of the staff were extremely friendly except the girl that checked me in who was very grumpy. The breakfast was amazing and I really enjoyed it. Lunch and dinner were great too.

Accueil peu chaleureuxà laréception à l'arrivée et au départ mais bon petit-déjeuner avec du choix. DJ à la piscine avec musique assez forte à mon goût. accueil personnel piscine très pro

Magnificent Hotel, very clean, has excellent amenities: a gym, 2 restaurants and a spa. Food is great, staff are accommodating and ambiance is amazing.

Decent breakfast buffet. Great gym and awesome pool area! They did however tend to play extremely loud music

It is one of the best hotels I’ve visited. I expended my visit twice in the same vacation. It is a great experience. Highly recommended

Wonderful experience and enjoyed the hotel and amenities I’m planning to revisit again

Un personnel et un accueil exceptionnel. Un hôtel récent, décoré avec goût et équipe de toutes les installations nécessaires. Une chambre propre, cocooning et très agréable. Nous avons passé un super séjour et nous reviendrons si nous passons au Caire. Le meilleur hôtel de notre séjour en Égypte

Un super accueil un établissement propre, moderne et très appréciable côté décoration. Tout le nécessaire pour passer un super séjour. Une chambre propre et confortable. Un grand merci à Mary pour sa gentillesse et son accueille. Lors de notre prochain séjour au Caire nous reviendrons avec plaisir

Great staff, accomodations, and service.

A pleasant hotel with good vibes.

Room is Very good and the hotel too. However became a lass tourism hotel with literally whole buses of Japanese tourists, making the check-in very long, the breakfast a nightlare with an invasion of people for 2 hours. Not possible to seat and est, very noisy...

Everything!!!

Fake place if they open the door for u they want u to tip them in the bathroom they want tip if they clean the room they want tip u have to have money in ur hand all day to tip them