Took a bit to figure out the public parking lot but from there on the room location was excellent…right around corner from Plaza Nueva and many very good restaurants and bars, bakeries, shopping. Very secure and we had a balcony looking out on the street and activity in the city.

Conveniently located and spacious room, but that's about it. There's no one on-site and they tell you they'll respond straight away to WhatsApp messages which isn't true. They sent me my check-in details at 3pm (check-in is at 2pm). My bathroom was filthy, I sent them pictures and messages; they never responded. The next day, I came back and discovered a puddle of water in the middle of my room and my AC wasn't working. They did come quickly but tried to use any ways possible to accuse me: maybe I spilled water? Or I left the windows open? For the AC, I was told that I clearly didn't know how to use it properly, hadn't followed the instructions etc. When the woman couldn't make it work herself, she lied and said she could 'feel the room getting warmer' when the machine clearly not working... It took her another 10mins to admit it was fautly and would require the maintenance team to come and fix it. I gave up. There's no support team, they don't care if something goes wrong and just blame you for it. Book somewhere else

Great place to live in Bilbao !!!

We had an issue with the AC but staff came and fixed it. Only decaf coffee packets available. No bedside lighting on the 3rd and 4th beds. But overall we loved the property. The location was perfect if you want to be in the middle of the action in old town.

Fue una estancia muy buena. Lo recomiendo

Great location in old town center. It does get noisy late at night, but we didn’t mind.

Excelente lugar, repetiria sin dudar, el parking ciertamente no está al lado pero tampoco está muy lejos

The staff was reachable by email and very helpful.

The room had a constant smell of sewage coming from the bathroom. Also this property is located in the middle of “casco antiguo” and it is very noisy. The good thing is that is walking distance to everything.

Saubere Unterkunft, Personal per Internet stets ansprechbar, super zentral in der Altstadt gelegen. Kleines Zimmer aber ausreichend für 3-4 Tage mit wenig Gepäck. Wasserkocher vorhanden, kein Kühlschrank (nur auf dem allgemeinen Flur). Trotz der zentralen Lage sehr ruhig. Als Alleinreisende würde ich es immer wieder buchen

.

Todo muy limpio y ordenado

Very modern and clean and the staff were very helpful

Very convenient location and like the way they communicate

Oda temizdi

Ideal para una escapada. Habitación amplia, my limpia,. Amplia ducha y W.C un poco justo. A menos de un minuto de la Plaza Nueva, en pleno Casco Viejo y buena atención. Genial!!

Great space in a central location close to everything. Super modern and easy to check-in. Great to have a heating/AC that actually worked as it should as well.

Me hubiera gustado disfrutar más tiempo la habitacion, llegamos a dormir solo una noche, fue un poco complicado ubicar el lugar de noche porque no se puede llegar en coche, tuvimos que caminar un poco pero una vez dentro las habitaciones muy modernas, completas y muy limpias, volvería a hospedarme ahí sin duda.

リノベーションされていて綺麗ではありましたが、部屋の臭いと埃っぽさが気になりました

Excellent for me and my family