Where do I begin?
1. We arrive early so knew we would have to wait for our room. BUT…they actually CHARGED us to enter the resort while we wait! Really?? Eventually they did give us the fee back as I complained to mgmt about that. Mgmt said they were sorry and shouldn’t have happened.
2. No hot water. We asked them twice to please fix it. No one ever came.
3. Very bad wifi. Even though online they claim to have wifi. We asked front desk and they admitted that wifi is very bad.
4. We made a point NOT to book a weekend as per the reviews, music is very loud. Regardless, they had a party every night until 1am. The bass is so loud that the doors actually shook and made noise. After two days we said no more and left.
5. They ask what time you want breakfast the next day. Who knows? I said maybe 830am or so? I don’t know. We went down to eat at 845am and were handed two plates with plastic over them. Stone cold. They simply make them ahead of time.
They refused to give us a refund for the two days we didn’t stay but said “so sorry” about how loud the music was.
It’s a party resort so if you want actual sleep at night, go someplace else. They sell day passes and cater to those people and not so much the actual hotel guests. You won’t be able to use the chairs by the water as the day pass people take them all.
Seriously go someplace else.
