Great staff and facilities

Staff was great, check in was very fast. The restaurant menus had many choices. The property was very large with flowers snd many trees high on s hill. So close to the Victoria Falls, you could hear them and see the mist, Free shuttles to Victoria Falls Park and town

Fantastic friendly staff, great pools, complex is a bit old and tired but lovely grounds and amenities, and still a lovely hotel. Room servicing was good, turndown service was a bit hit and miss, laundry service was efficient, restaurant was quite good, shuttle was awesome and the drivers were exceptionally accomodating and helpful, golf was great, course is a little rough but the caddies were great. The only thing that irked us was that when we paid cash for a drink at the pool bar, or golf course fees, change was not forthcoming. I don’t mind handing it back as a tip but it shouldn’t be assumed. We had no such issue inside the hotel at the bar.

Beautiful hotel with wonderful attentive staff and services. While the rooms are beautiful, the bathrooms need a complete update.

Very outdated and everything closed. It was advertised as a resort with a casino and bowling alley, but they were closed. Overpriced for very outdated rooms. We left 2 days early. Staff were pleasant.

helpful staff

Beautiful gardens on hotel property, room was clean.

Friend staff, good clean facilities and Meals were great

Good service beautiful place

The staff are friendly, although their helpfulness can be questionable at times. It feels like “yes” is the default response, even when follow-through is lacking. The hotel itself is clearly showing signs of age, the rooms and facilities are tired, and renovations are definitely needed. While Victoria Falls is known for its eco-tourism, the hotel doesn't offer much in terms of nighttime entertainment or activities. Overall, the experience was just okay — nothing particularly memorable, but not terrible either.

The staff was excellent! The free shuttle to the falls was so convenient.

Loved our stay at this property. They offer shuttle service to and from the airport as well as Victoria falls. The staff were amazing, especially Rody at the front desk, the shuttle drivers and our wait staff. The breakfast was included and was superb with lots of choices, including gluten free options. The pool area was nice to relax after a day of touring. Our room was clean but there was a gaping hole from the outside, near the deck doors, allowing for mosquitos to enter. They did spray our room before bed and there is mosquito netting around the bed. Would definitely recommend and stay here again.

Absolutely loved our stay at Elephant hills! The staff really are just so wonderful and friendly and the facilities were awesome! Pools, golf, tennis, and games rooms kept us occupied on the downtime parts of the days! The airport transfers were a breeze and the shuttle bus to town / the falls was so convenient. Honestly cannot fault our stay here. Couple in our early 30s.

Staff was very accommodating. Food was excellent. Saw plenty of wildlife in the area. Would definitely go back!

Hotelin çevresi çok iyi ama içerisi çok eski bir hotel

Very nice location and layout

Great Hotel. Facilities improved a lot . Golf course in great condition. Staff is very friendly and helpful

Large resort hotel partially with lower floors built into rock mountain, beautifully landscaped property with golf course. Frequent shuttle bus service to Vic Falls and City Ctr. Nice, comfortable rooms with small balconies.

This was an amazing place. Food was outstanding, staff was friendly and helpful. Had a view of the river as well as Victoria Falls. Golf course was filled with animals in the early evening and enjoyable to sit and relax and watch them.

A beautiful resort in a stunning location and the rooms were lovely. Staff were the most friendly and helpful in the whole world, as Zimbabweans are! A wonderful experience.