Great location and value for money. Friendly staff and even silver service full breakfast at £9.95 Downs. Hotel full of elderly people with basic and dated decoration.

The stay was good.Unfortunately by mistake I booked a second room which I was not aware of until arrival.Sreve,the member of staff on duty was very helpful and said he would advise the booking agent and obtain a refund if applicable.No refund has been forthcoming and clearly this will have a bearing on any future bookings.A shame really!

What I presume was from the heating pipes clanking disturbed me at night as heating was on.. staff mainly very good as hotel very busy

Good waitress,clean room ,nice food although too much chicken .day time staff men great ,night time man rude and unhelpful

We returned to this hotel as it meets our needs, food is always good and staff always friendly and helpful

smell in the hallway .noise from extraction fan from outside back window.window handle fell off.bed was comfortable staff were ok

It was a clean room no bells but a bit of noise from the lift Beds were good and clean bathroom on the small size. We were only looking for a bed for the night to visit friends, had good reviews and we can’t knock for the price £65 a night ex breakfast excellent. Adrian and Annabelle Wyberton Boston Lincolnshire

The hotel position is amazing. The hotel is one of the older hotels along this strip so a little tired here and there but this is to be expected. Good value for money. However the breakfast and service was not to our liking on the day unfortunately. Breakfast had definitely been over cooked. The bacon and hash browns were hard and beans were so over cooked no juice left. Plus we was sat next to another couple so close that we were touching elbows when we were both eating our breakfast and we could listen to each others conversations. We was very uncomfortable. They had just had a large party in but when we got there they had gone and there were other tables but we still got sat here. Told staff and reception but they didn't seem bothered, which was a shame.

Picture on website was not of the room. Thought there was a bath. There wasn't . Stock picture being used. Not able to book breakfast the night before because of coach party. Restaurant full. Window opened well.Good position for beach/town. Bit noisy late evening. Parking difficult in the area. Spaces were full and needed payment. Tiny lift and narrow stairs. Difficult for older people/

I recently stayed at Hayden Hall Hotel in Eastbourne for two nights as a solo traveller. The location is fantastic – just steps from the seafront promenade, and only a 5-minute walk to the town centre. There’s also a nearby bus stop with connections to Brighton and other towns, and the train station is about 8–10 minutes away. The hotel has a charming exterior and a peaceful atmosphere. The reception and housekeeping staff were very friendly, and check-in was quick and easy. My single room on the third floor was small but had everything I needed: private bathroom, towels, soap, hairdryer, and a lovely sash window for fresh sea air. The hotel was quiet at night, which I appreciated. However, the room showed signs of wear. The carpet was stained and in need of deep cleaning or replacement. A used teaspoon had been left behind, and the duvet cover had a couple of small stains. The lift was very cramped, dusty, and outdated – not suitable for anyone with claustrophobia or hygiene concerns. Overall, it’s a decent budget option for 1–3 nights, especially for solo travellers. The great location and fair price make it a reasonable choice, though some updates and better attention to cleanliness would greatly improve the experience.

The hotel was in great location, right in the sea front. Walkable distance to the station, shops, Pier and Theatres. The staff were friendly and the check in was quick and easy

Nice

Extremely disappointed. It seems bookings through hotels.com get the worst rooms available ours was awful. Why do you allow this I won't be using hotels.com again. The room we had was supposed to be standard not even a basic one. I looked at other guests room which were much better and still apparently standard rooms

Friendly staff, clean hotel offering great food

Charming old hotel close to the beach being gradually upgraded. Staff are welcoming and helpful. Hotel seems to cater mainly for bus tours.

A lot of hotels in Eastbourne were built in 19th century or Victorian times & are listed buildings so are unable to be made ultra modern. The hotel has an attractive entrance leading to the Reception in the welcoming lounge area. Check-in was swift/easy with friendly helpful staff. Room a standard twin on 3rd floor - not sure what the view was, just a building & some cars. It was clean/tidy with white crisp linen & towels. Tea/coffee milk & kettle. Hairdryer - useful desk fan. Just soap & shower gel supplied. Ceiling light was bright plus 2 wall lights. Wall tv with selection of channels. Wardrobe with a good supply of coat hangers. Dressing table with drawers and a bedside table with more drawers. A couple of negs..bed mattress was too firm for me and could only find 2 plug sockets - above the dressing table, so a bit of a juggle between kettle, fan and telephone charging :) Plus I was expecting a floor shower as per pics on booking site but we had a shower over the bath. Luckily not a problem - shower pressure was good, plenty of hot water over the 2 days we were there. We’d added English breakfast (if you book at hotel it’s £9.95pp - 8.30am to 9.30am) & waitress service. If you want egg bacon & tomato - make sure you state how many of each, otherwise it’ll be just one of each item. A pleasant surprise was the singer/guitarist playing in the ballroom on Fri eve. We loved coming back for a nighttime tipple which were good prices. All staff were welcoming & friendly.

The superior room was clean and tidy. Perfect for our one night stay.

Great location and fairly easy parking in the streets with good restaurants, pubs, etc. nearby. Very friendly greeting from reception. The room and public spaces were in good nick, wi-fi good (code from reception), but my bed was a little hard for my comfort.

Negative - A old style hotel, it is a bit quite aged and frankly it needs to be renovated. Good thing - although the hotel hardware is not perfect, every staff like the receptionist, bar tender, waiters have been trying their best to provide the best service they could.

The property me and my partner stayed in was great lovely room and great staff ten out of ten 👍👍👍