The owner\hostess was rude and obsequious. She has a footwear issue…..and offered used slippers as an alternative. The physical plant was fine. This is not a hotel….it is her and her yapping dogs home. I don’t pay $300 for a lecture.

Un hôtel toute à fait différent de ce que vous voyez partout! Une maison ancienne, 1837, qui garde son cachet ancien, parfaitement rénové très caquette, on se croirait chez la grand-mère. L’hôtesse, Carmen, est très accueillante, une artiste en soit. Par ailleurs, la maison est tapissée par ses œuvres, des magnifiques tableaux!! Je vous le recommande chaudement.Merci à Carmen pour son accueil et l’expérience offerte! Ce fut un plaisir!

A wonderful historic hotel full of old-world charm, beautiful artwork, and genuine hospitality. I chose the Royal Hotel based on its excellent Google reviews and the owners' thoughtful responses, and it did not disappoint—I enjoyed my stay so much that I've already booked another night for next week. Baby Rango the toy poodle and Billy Bean the Siamese cat are absolutely adorable, and Carmen is as warm, colourful, and memorable as the hotel itself.

This certainly is a special place. It is a very old house and our rooms were on the 3rd floor, without elevator. We had to leave at 3am to catch a flight and that went without problems. The place is very well situated, very close the the Governor's restaurant, which we can only recommend. There are special procedures that need to be adhered to (no shoes in the house and no barefeet, you have to be quiet, you have to read the instructions 24 hours before arriving and you also have to confirm your stay 24 hours before. When we arrived early, nobody was there but there was a phone number we could call for further instructions. There is breakfast served but we missed that, no other food is served at the property. Quite a unique experience!

Spotless check-in. Would recommend.

No shoes allowed from the front door throughout the hotel. So take some slippers!! The owner makes you feel like you are invading here space and makes you feel like her time is more important than the customers time. There are lots of rules and $100 potential fine if you make a sound or wear your shoes. The owner can be quite sarcastic . Lastly She was upset by the amount paid. I booked online so they set the price not me.

The couple that own this hotel are delightful. If you like the bed and breakfast feel, this is a place for you. The owners have thought of every detail. It is a great place for a romantic getaway but convenient enough to enjoy while on business.

Our host and owner (Carmen) is courteous and welcoming. We felt at home as soon as we walked in the door. Her hotel is very clean and charmingly decorated. I loved the experience of being in an Inn that has been in operation since 1785. Being so close to the waterfront and downtown amenities was a plus as well. Will definitely stay here again!

Great downtown location, uniquely older building, quaint and warm decorations. Loved the paintings in the stairwell! Promote a very quiet atmostphere. Check in was easy as the hostess showed us how to work the locks on both the front door and our room door. My husband forgot to bring a fan (which he usually sleeps with one on) and the hostess brought one up and set it up in the room! There were 2 tiny dogs that greeted us and even followed us upstairs with the hostess. We stayed in room #10 - very clean entey area / bedroom / bathroom & tastefully decorated. Check-in snacks, water & coffee provided! Will stay again! Great price!

Rats, loud, unsafe, terrible service worst ever DO NO STAY THERE

We didn’t have breakfast. So can’t rate that. Rooms clean but small. Strict rules (to each their own) but was approached re: parking slightly over the white line where we had no choice as the other car parked next to us only left that space and we weren’t staying, we were grabbing something and leaving again. Loud at night with the sound of cars racing up the streets. Decent location tho.

The property was beautiful and clean. However the host has very strict house rules given it is her house. We struggled getting our bags up 3 flights of stairs and did make a little noise; she confronted us and she threatened taking some damage deposit if we made any further noise even at 5 pm in the afternoon. We felt like we were walking on eggshells and were very uncomfortable our entire stay. The same evening another couple was confronted for similar issues. She should not be running a "hotel" as she makes it clear it is her home so her rules. I wish i had read the other guest reviews. Do not stay here.

Upon arrival I introduced myself and she commented’you booked through Expedia’, she then looked at my husband and said ‘and who are you? I felt she was looking down on him. We felt very insulted. The breakfast was at a cost as we booked with Expedia. The hostess was offering wine to other guests but didn’t offer it to us until I asked if it was for all guests. When we arrived we were not allowed in unless we took off our shoes, if you had socks on you were allowed to walk around, I had sandals on so I had to put on sandals supplied by the hotel while indoors, these sandals were also used by other people with no consideration to foot diseases. My husband is allergic to cats and dogs and no animals were allowed in the hotel but the owner had a cat and dog running lose and we were told by other guests that the dog would beg while they had breakfast and the cat would climb on you when sitting in the lounge. Very frustrating.We paid a $250.00 damage deposit which we haven’t received back yet and it’s been almost 10 days which I feel is unexceptable. Very disappointing!

Quirky proprietress, especially at check-in, but after that lovely. The rooms were beautiful and were made up every day of our four-night stay. Breakfast was excellent, and the proprietress prepared it with care and flexibility for different dietary needs. Dog and cat co-hosts were adorable. Helpful tips on things to do and see were tailored to individual needs. All in all, this was a very enjoyable stay!

The hotel is a great location, very clean with friendly staff.

Location was very close to restaurants on Charlotte street. My room was very noisy with loud rtaffic outside. Was hot as a/c was not turned on nor instructions given for its operation. Host/owner was rude and did not seem to want the business. She mentioned it wasn't a hotel but was her home. They shouldn't be charging hotel prices for BandB room. I don't think manager should be client facing.

Excellent breakfast with so many choices, so clean and comfortable rooms and bed, great location

Do not stay here - Staff (Carmen) is rude and belligerent. We did not feel safe and kept a suitcase against the door - When we experienced issues with the door keypad and called for assistance, Carmen berated us over the phone. It took us about 15 min trying to get in before we managed it - She met us inside and and went over the rules. She asked me to pay a deposit and when I approached her she chastised me for wearing my shoes - When we asked where our room was she said the door labelled one,... we asked where room one was again and she yelled "the door with the 1 on it" and then stormed off. After searching around we found where the rooms were. We were extremely uncomfortable her during our stay. It was not enjoyable.

I hate giving anyone a negative review, but calling this a "hotel" is a misnomer, though it certainly looks like it from the street. The owner, who lives on site, seems to find interacting with guests an unbearable burden. There was no prospect of an early check-in time, no bag drop, no help with checking in. A sign on the front door gives her name and number to call for help. "I don't normally answer calls from guests," she said, when I called asking for help. "Read the instructions that were sent to you (by Expedia)," said the owner, when I finally got inside after waiting on the doorstep for more than two hours and asked for the location of my room. "I don't mind sharing my home with guests but you have to follow the instructions," she said. A sign inside the front door says guests are not allowed to wear their shoes in the "hotel" though slippers, apparently, are provided. In the end, I left, forfeiting my non-refundable deposit for the night as it was the most unwelcome experience I've ever had at a "hotel." I ended up having to book a second hotel for the same night, in effect paying twice for one night in Sydney, Nova Scotia. It's a beautiful, well-kept hotel more than a century old, and it's a real shame that guests who pay money up front before checking in are mistreated like this. To say the least I was surprised and disappointed, and again, regret having to give the place such a negative review.

Très belle maison ancestrale et très bien située. Quelques lacunes, pas de savon de corps, WIFI fonctionne par intermittence et attitude peu exemplaire de la propriétaire lors de notre arrivée. Au final, il serait sage de loger à l’hôtel d’en face pour plus de quiétude.