The Hotel is very nice, the property is beautiful; the room was comfortable and spacious. Sadly, it seems like it has not been well maintained. Some walls on the hall has scratches on, vendor machines does not work and they did not provide at least a bottle of water (you have to buy it everytime), one of the lamps in the room did not work, the water in the shower was extremely hot and couldn't adjust it, and the pool area specially the kids one, is extremely rusty. The washrooms in the kids pool area are disgusting, and the shower in the adults pool is broken; we wanted to order drinks to the pool area and the phone was also broken. The steam room is out of service which is upsetting. The staff is not very friendly except for a few people who really wants to deliver excellent service (the gentleman from Chile in the front desk, one of the bartenders at the restaurant were excellent) . When I did the check in , there were information missing, which made some things a little hard (eg. room charges or deposit) I consider all of these "little" details could be better to ensure the guests experience is complete. The hotel is amazing but could be way much better, however was a good and fun experience in general.