Getting access to my room was mad. I'm not going back again.

We had a booking, but were told the property had an incident and that we’d been moved to a different one. Just as we were about to check in, they said the room couldn’t accommodate 4 guests and they couldn’t provide an extra cot. They advised us to cancel the booking. After traveling for almost 3 hours, we ended up having to book a room at a Holiday Inn instead.

The room was newly refurbished but it was not cleaned properly. I found packets of white powder behind furniture( suspected drugs); there was long dark hair in bed anf on the floor; booked well in advance and requested for roller bed only to be told there we taken offered to another occupant & had to make kids beds on the floor (fortunately we brought extra bedding); sharing the shower cubicle with 2 other families was not ideal; i sneezed the whole weekend from the electric diffusers but it smelled really nice. Check in was the worst experience we have ever had; location was a bit dodgy to be honest; parking was a nightmare; tenants downstairs argued the whole night & kept us awake on the last night.

The property was booked manually even after u booked online and confirmed. Leading to adjust myself with some property.