This review is shortened due to word limits; the full review is on their Google Reviews. Upon checking in using the self-service machine, I couldn't find my reservation number. The owner spoke to us in what we felt was a hostile and condescending manner, insisting that he had already sent it. He then pointed to our "hotel confirmation" and claimed that it was our reservation number. After I was unexpectedly charged a double "pay at property" fee. When I asked him about it, these were his responses: "If you want to complain, you can go to the tourist center where they manage city taxes." "You can just pay now and ask Expedia for a refund later." "You don't have to stay here if you don't want to." "The Euro is stronger, that's why." (This was after I showed him my digital receipt with the correct amount and the currency conversion from CAD to Euros. Even after seeing the evidence, he refused to investigate why I was double-charged.) "It's already weird that you didn't get a reservation number, it's not my problem." (As if it couldn't have simply been a system error. I don't understand why I, as the guest, was blamed for something outside my control.) Another staff member told me they were about to have a meeting, so none of them could help me and that I should pay first and request a refund afterward. The billing error was ultimately identified by me, not by the staff. The owner later said, "We don't like Expedia," and "It doesn't show us the age of the guest."

It was a clean room and the staff when I called was helpful and it was at a good location close to the Gothic area. The booking however did not mention that there was no bathroom in the room and the reservation number that the hotel provides on Expedia is not the same as the reservation number that you must use to self-check in which they send within their instructions but when you do not have service and cannot see the pdf it is impossible to find. Additionally the shower handle (at least on the fourth floor) must be pressed continuously in order for water to come out and if you let go to wash yourself the water shuts off. That was very inconvenient. There is also a lot of noise from the street and a window to the hallway that lets in light throughout the night

Chegamos antes das 14:00 do dia da reserva tocamos o interfone da porta onde estava escrito check in e ninguém atendeu. Ficamos na porta esperando e nada. Tivemos que sair com as malas em busca de outro hotel para passar o dia.