Great bones, frustrating execution
The decor, location and staff at Mollie's were genuinely excellent — the staff in particular were helpful whenever I could actually reach them.
Unfortunately, the tech let the whole experience down.
The WiFi wasn't working, which meant the TV didn't work either. The Bluetooth-controlled lighting was vague and unintuitive to operate. But the biggest issue was being forced to download an app just to contact room service or the front desk — there was no option to simply pick up a phone or speak to someone. It felt like choice had been removed entirely in favour of a "digital-first" experience that didn't actually work.
I'm also wary of handing over my data for an app I didn't want to use in the first place, especially when it gave me nothing useful in return — just friction where there should have been a simple conversation.
Lovely hotel on paper, let down by tech that doesn't work and a system that takes away basic options.