The room was very clean however I felt a few things lacking. There was no bin or mirror in actual room just in bathroom which was an issue if someone was using the bathroom. Shower in bathroom could do with being updated as water just trickles out. Staff were lovely but not always present when you needed something as bar was not manned. Breakfast again was great but no decaf coffee available. Good parking especially in city centre and so convenient. I would stay again but just feel points I mentioned could make this place fabulous!

Very very basic, run down rooms, stained bed frame. Bathroom heavily rusted and limescaled. Show curtain rubber and unclean. Very poor

Great place to stay, easy and accessible to the main centre of town for shopping and food. Helpful friendly staff. Rooms were a good size when travelling with a teenager.

Great location and comfy bed and great staff

Great location and friendly staff. Choose a room on the ground floor as there is no air conditioning. Dated hote

Clean comfortable room and good breakfast. Good location for the town centre and theatres. I thought it was good value, particularly if you don't need parking, which is quite expensive

This hotel has recently reopened after a long closure and, as a result, is suffering a few teething problems. However, the staff are wonderful. They were helpful whenever we requested anything, extremely welcoming and very friendly. The teething issues meant we had to request a few things for our room such as bins! However, this would not put us off staying again. And the fact that the staff were trying so hard to please guests is a huge point in its favour.

While the staff were friendly and did help me book an early check-in since I wasn't spending the night but only staying about 6 hours,the room itself was so hot. No fan, or AC!! A 4-star hotel with such morbid room conditions is a shame!

The room was poorly equipped. Not one for the discerning traveller. Staff were helpful though

Location is great, 2 mins walk to town. Staff are lovely. Breakfast was very good with a good choice. Rooms are dated but price reflects this. Common areas like stairs could do with a good clean. But our bedding was clean, but they really need blackout curtains, we woke up at 5.40am when the sun came up, thin curtains.

N:A to pets. Shops nearby The room was clean but it needs a very big refurb-the bathroom was dreadful in all areas. The room carpet had stains and burns, the light fittings were hanging out of their sockets. Wall sockets were fitted uneven. The tv remote back casing was missing. There was no bin. The curtains need to be blackout as the outside light shone through. There was a squashed bug on the ceiling. The pillows had no filling.

The hotel was ok, no more or no less than that. The pictures on the website were all of the newer bit of the hotel by the looks of it. Our room even said “old” on the invoice I signed. Bed ok, room had good furniture but too much of it so barely room to move. Window to a fire exit that kept banging in the wind. Shower screen might as well have been wire mesh as water leaked everywhere and flooded the bathroom which looked to have been happening for a while looking at the water staining / state of the silicone. It cost £70 for the night (excl parking), if I’d have paid much more I wouldn’t be happy. Reception staff friendly and welcoming.

Nothing special about the hotel. The building is dated, strugfled to close windows. Biggest challenge is nonrampa for push chairs especially if you have room in the lower wing, you need to go up a flight of stairs and come down another flight to a different part of the building. The breakfast was nice.

Overall it was a lovely experience . Staff was ok and bar service was really good . Beautiful place very family friendly . Only issue is the parking which I had to pay for extra while on their website it is not highlighted there.

Very walkable to the town center, but is in a relatively quite location. Room was large for solo traveler, room was clean but there was moulds on the bedsheet which was very disappointing. Breakfast was ok

Where do I start?! There is absolutely no way that this hotel is a 4 star, if it was up to me it would be a 2.. if that. The car park is tiny, when I arrived there was no spaces so had to park at another one near by. When I checked into my room it not only absolutely stank of sick but it looked NOTHING like that photos. I booked a premium double room and the bed didn’t even have a headboard. The bathroom was so dated (all photos show new modern bathrooms) the carpets and walls were stained as well. I couldn’t stay in the room for more than 5 minutes because of the smell of sick. I complained and got changed to another room which is supposed to be a “upgrade” the only difference was the fact that the bed had a headboard and the bathroom was more updated. That evening we went to find their restaurant which we found that they don’t have!! Even though on their amenities on Expedia it says they do. When I got to my room that night was the hottest room I have ever slept in. It had a tiny window that did nothing, I was sweating buckets all night had about 1 hours sleep. Called reception 5 times to ask for a fan and no one picked up. I stay in different hotels 5 nights a week and this is by far one of the worst experiences I’ve ever had. Will never be staying here again!! DO NOT RECOMMEND

This is far from a four star hotel. More like an old care home. Corridors smell musty. Rooms need updating. Old thin towels are like sandpaper.

Room & bathroom clean. Check in took about 10 minutes, apart fron that service was good. Ideal location for walking in to centre.

Rammed full limited car park spaces. Had to wait for a space. Unaware of £9 parking fee. Reception simply replied “well, it’s not our car park anymore”. Brilliant. Room was booked as “superior double” and was not remotely superior (not even a headboard LOL just pillows against the wall see pic) and was a twin. The room was boiling. The phone in room didn’t work so I walked back to reception to ask for a fan, “certainly, 10 mins it will be in your room”. I went out. The sole reason people stay here I’m guessing is location, but there’s a premier inn even closer with a pub and paid parking facing it. Gutted. 2 hours later I returned to pick up a jacket. No fan, “we haven’t got any”. The room must have been 35c without exaggeration, no aircon and one small window. I will never return. It’s basically a naff old b&b. For around 20 quid more I could have been down the road in a proper hotel.

The Grosvenor is very clean and comfortable with a very friendly staff. The property seems to have been updated recently so the carpet, furniture, wallpaper and decor were all clean, bright and attractive. The only problem during our stay was that England was going through an unprecedented heat wave that day and the hotel was not really equipped for that so we had a very hot night in our room. Otherwise, the staff was overall very friendly and the accommodations were great!