Pacific Bay Resort

When I questioned was this an executive suite looking out at a concrete wall reception said I should have booked through them not Expedia!!! Really?

As a resort the grounds are lovely; we thought our room was somewhat dated and the bed not overly comfortable for us. But it was a good size with a separate lounge. Shower was over a spa bath which is not ideal but the water pressure was excellent. It does represent good value for what we paid and we were happy to stay there. That said we wanted to eat in the town so we had to drive in as it was too far for us to walk.

A little dated

Shabby room, no elevator, terribly dated and in need of major renovations

Old and outdated. Also all the bars and restaurants were closed

Great staff, well appointed room, beautiful grounds, walk through to beach and so many activities on the property.

Great pool,

We really enjoyed everything from our one bedroom apartment and a balcony - the pools the restaurant and entertainment on Sunday evening ! It’s a great location

Great facilities. Beautiful location and grounds. Friendly staff.

Lovely resort, clean friendly staff.

The resort itself was really nice, however our room(s) were not. We had 2 adjoining rooms, 1 being a single bedroom hotel suite, the other being a 2 bedroom apartment. 1 bedroom hotel wasn’t cleaned adequately as it was really dusty. The 2 bedroom apartment was really dirty!!! Dusty, sliding door tracks haven’t been cleaned in a loooong time, alfresco area hasn’t been cleaned in maybe months. Kitchen appliances weren’t cleaned either. The apartment is EXTREMELY outdated and that furniture is from last century!!! No adequate cleaning equipment in the apartment either. Dirty mop, NO VACCUUM to name a few. Very DISAPPOINTING. Just remembered the air conditioning in apartment was rubbish!!! Only worked in lounge room after a bit of persuasion & unit in bedroom was maybe some sort of decoration but definitely a waste of Space!!!

Clean was clean, service from every body was amazing! Food was great 👌 we had a great trip

Excellent staff We dined at the hotel restaurant and had the most wonderful meal

Hotel had great facilities and made for a very relaxing break

This hotel is probably one of the best options in the Coffs area. There is access to a restaurant for all meals. There are pools and a small beach. It is near the Big Banana. The rooms are small and only cleaned once during a 7 night stay. You need to go to reception to get clean towels, more toilet paper etc. Reception is not attached to the accommodation. The hotel is located on a golf course.

Room was dirty and air conditioning had mould. The tables and surfaces were not wiped down. Disgusting.

Unfortunately didn’t get a great nights sleep, felt like there was bed bugs in the mattress. Staff helped me to change my room but had the same problem with the mattress in the new room. Was told I’d receive a follow-up call, still waiting, now 3 weeks later. Probably wouldn’t stay there again.

What an amazing stay with great staff and delicious food. Will will be back.

Great stay

Parking is not the best but the hotel itself is beautiful and fantastic staff