Pacific Bay Resort

Hotel had great facilities and made for a very relaxing break

This hotel is probably one of the best options in the Coffs area. There is access to a restaurant for all meals. There are pools and a small beach. It is near the Big Banana. The rooms are small and only cleaned once during a 7 night stay. You need to go to reception to get clean towels, more toilet paper etc. Reception is not attached to the accommodation. The hotel is located on a golf course.

Room was dirty and air conditioning had mould. The tables and surfaces were not wiped down. Disgusting.

Unfortunately didn’t get a great nights sleep, felt like there was bed bugs in the mattress. Staff helped me to change my room but had the same problem with the mattress in the new room. Was told I’d receive a follow-up call, still waiting, now 3 weeks later. Probably wouldn’t stay there again.

What an amazing stay with great staff and delicious food. Will will be back.

Great stay

Parking is not the best but the hotel itself is beautiful and fantastic staff

Rooms clean and tidy - very spacious. Staff lovely and grounds spectacular

Facilities and services, presentation immaculate.

Overall the room was fine, it is dated and showing wear and could use some TLC but functional. For a room noted for self catering less was provided in the kitchenette than expected.

The property is wonderful however, the room we stayed in desperately required renovation - very tired and old, compared to international and general standards. We stayed about 10 years ago and absolutely loved the resort.

The grounds were stunning, beautifully looked after, the reception and dining area was stunning and the food amazing, pools clean and lovely. The main letdown were the bedrooms. They are clearly in need of an overhaul and upgrade. Tired looking and the shower was very lacking in power. Ok is you have no hair to wash!!! Anyone with long hair, be preparedness to take a while to wash your hair! The bedroom lets this place down!!! Staff helpful.

Location is a little outside Coffs Harbour but no issue if you have a car. Overall the grounds are nice and well kept, but the room itself was a little dated, albeit it we had a comfortable nights sleep.

Great quiet location. Great restaurant and eating areas. Will be back for sure.

The room was clean and well appointed. The view was amazing.

Unable to sleep due to poor quality uncomfortable bed and noise from air conditioning

The property was very dated!

Room wasn’t that nice as shown in picture. Need to upgrade room as shown in picture

Room

Room very ordinary. Nice view of the golf course. Staff very unfriendly. My wife first noticed when she went to reception to request more body wash for the bathroom - abrupt and arrogant response. Then on our departure two days later, it was pouring with rain and we had to take our bags to check out at reception some 50 metres or so from our apartment building. Shortly after 10.00 am reception called the room to tell us we were late to check out. We explained that we were waiting for a break in the rain. They responded that if we did not come to check out, they would charge us another night. I asked if there was a golf buggy available to get us to reception as I had seen them on site. The response was that they do not provide buggies and repeated the threat of an additional charge. We had to run through the rain with our bags to avoid the threat. No service culture there at all. How difficult would it have been to simply ask us to please come to reception as soon as we can when there is a break in the rain.