尚普兰海滨酒店, 凯悦臻选酒店

I recommend that guests double-check and confirm with the front desk whether their deposit will be refunded automatically or if they need to swipe their card in person. I was very frustrated when the front desk employee told me during check-out that I didn’t need to swipe my card to get the deposit refund. However, after driving an hour away, the front desk called me back to inform me that I had to return to swipe the card in person......Lost my time and gas.

Consistently above average rooms, staff and service.

Staff were nice and room was good and clean when we checked in Straight forward check in process

Our dinner reservation at nearby restaurant was cancelled one hour before the time. The front desk staff quickly accommodated us in the breakfast area so we could bring in Chinese food for our party of 10. They couldn’t have been more helpful. Truly amazing

Rooms were spotless and staff were great

Great location, clean room and friendly staff.

Friendly staff, clean room, comfy bed, good shower. Good selection for breakfast. Good price and location. Overall good value would stay again.

Staff was good, room very clean. The wall unit heater/ac was blowing cold air, so turned it off and the room was very cold overnight. The temperature outside was -20, so maybe it just can’t handle that, or we needed to wait longer for warm air. We did wait 15 minutes and it was still blowing cold air, so we turned it off

Comfy cozy room, amazing staff

Everyone was amazing. We we're in basement and was absolutely freezing.

Clean and comfortable

I stayed at this hotel for one night during a business trip. The hotel itself was nice and the room was generally comfortable. However, I was very disappointed with a few things. The in-room coffee machine was extremely dirty and looked like it hadn’t been cleaned in years, which was honestly disgusting. The hotel also advertises a continental breakfast, but what was offered was very disappointing and not what I expected. Additionally, I stayed in room 122 and the bathroom exhaust fan was very loud and should be replaced with a quieter one. I was switched to this hotel from the Best Western in Orillia, and unfortunately, I was not happy with the overall experience despite the comfortable room.

It was okay but the bathroom was cold

Room was very clean, but small. Bathroom was cold, no heat vent. Staff very friendly. Location was great. Walking distance to many restaurants and wsterfront.

Room was clean and very helpful staff

Clean, spotless.

The room was clean but not spotless. Staff were fine

The policy online says check-in "3pm to anytime". I booked the room so my pregnant wife would have a place to stay until a morning appointment. The desk clerk said they didn't allow check-in after 3am and sent her away.

The hotel location is terrific; close to the waterfront and close to shops and restaurants. The rooms are clean and compact and the king bed was very comfortable. The front desk staff were friendly and helpful.

Property informed us on the day of arrival that they don’t have any rooms, meanwhile credit card got charged. On top of that, their customer service was rude.