上海静安瑞吉酒店

第一次入住這間酒店，服務相當不錯，員工也很細心，以及耐心解答

好

Excellent

不是一間五星級酒店應有，如衣櫃門壞了等。

管家Icey nice service

酒店工作人员非常好👍

Diana is really nice!

步行至2號線地鐵站非常方便。夜間街上不會太熱鬧，但是治安也是好的，不用擔心。特別一提這個位置打車也比較容易，不會像在外灘酒店要加錢才有人接單。下次去上海會再入住。

酒店職員態度親切，附近有不少餐廳，但隔離南京西路站需十分鐘步程。早餐種類還好，但味道一般。 另外，我於下午3點check in 時，酒店指房間未清潔好，因此未有房間提供，雖然酒店指可upgrade 我的房間，但只能提供一張大床。我需要兩張床，因此upgrade 都沒有用。結果，酒店要我等待了45分鐘才提供房間，此事令我有感失望。

Housekeeping is very good very proactive and when I am always putting down the curtain they open it one day to let me see the good view as I have thought my room has no good view initially. The restaurant staff are very busy but one early morning when I need to pack up to go the expatriate chef come out to ask me whether I need to pack coffee to go too and he uses Chinese. I was thinking as they are so busy I better not ask for coffee to go but the staff are very proactive

職員友善禮貌，房間亦整潔 地點亦很方便

早餐品质比以前差了好多，失望

最近幾年過來上海，一直都是住這家酒店 要特別讚賞大門口接待的叔叔，SPK Peng 從到達酒店一刻，叔叔非常有禮貌的接待，聽到他真誠的說 "歡迎光臨", 確能讓客人有賓至如歸的感覺. 現在，就算是其他5星酒店，已經很少看得到這種殷勤，有溫暖度的歡迎. 退房那天，剛剛也碰到叔叔，也跟我說“一路順風”. 謝謝你. 期望下次來到，再見到這位讓人溫暖，有賓至如歸感覺的叔叔. 客人來到的第一印象，真的是因為叔叔的熱情，印象超好. 其他部份：一如以往，房間寬敞整潔，讚 今次過來，早餐種類增加了. 但星期六、日，可能太多客人同一時間享用早餐，酒店補充食物和杯子的速度比較慢. 带位的同事可能比較新，帶到去位置，但沒有給餐具. 另外，咖啡機，很快便沒有牛奶，未能及時補充，這個可能要跟進一下. 要加強培訓. 前台服務員：感覺比以前有禮貌了，懂得打招呼，讚

早歺有心思、中式很到位，還有生煎及煱貼。也很早開。很好。惟商務電腦用不著，軟件未更生，有點可惜。－切服務人員也好好、電視要修但技工馬上修好。位置超讚，旺中帶靜。

Great experience

Very good hospitality experience

good

很不错的体验

This hotel is owned and operated by a local real estate company. It's questionable whether the staff members are properly trained. Service feels like at a Sheraton in a second tier city in China. Breakfast was horrible, and didn't change at all for the entire 6 nights of stay we were there, except some items were removed from the buffet on Sat and Sun because the cook takes weekend leave. Hardware is showing wear and tears more than its 7 years of age would warrant. For example, none of the door bells in any one of the rooms is not rubbed off and showing the light coming from behind the button. One of our rooms had horrible air circulation and smelled like mold every time you walk in. Service at the buffet is slow to clean the tables. Feels like dining at a canteen with tables piled with garbage around you. Staff do not greet guests, and would fight with guest over access to a narrow pathway in the restaurant. Pointed out to the doorman that the front of the hotel rug is crumbled and could cause elderly to trip if not straightened. Came back to the hotel hours late and the crumble is still there. Very heartless. Butler service never takes less than 30 mins for a pot of tea. Frequent sight of cleaning staff wearing blue shower cap wondering around the hotel hallway - a scene you would never see at Four Seasons. Location is excellent, however.

空調不冷，電梯很慢要等5分鐘，贈送的水果發霉。