纽卡斯尔国敦酒店

選擇不多。

前檯應對親切有禮，說明清楚，並且滿足客人的額外服務需求，例如寄放行李超過一天、協助叫計程車等。

The room was spacious with a gorgeous view of the River Tune. The room and bathroom were clean and the bed was super comfortable. All of the staff were friendly and happy to help. The breakfast was delicious, with plenty of choice and staff were very attentive. The breakfast options were well stocked and replenished regularly.

The staff were very courteous and friendly. The room view was amazing.

Clean room...great view...friendly staff

Very helpful staff and nice room

Nice staff, clean rooms, but desperate for an investment and an upgrade, shame as position is brilliant.

Everything from staff to room only thing was no plug near the beds

The room was dated, especially the bathroom. Don't think it's a 4 star hotel. But, the food both evening and the breakfast was very nice, plenty of choices. The staff were all very welcoming and helpful.

Lovely location on the banks of the River Tyne with spacious, clean rooms. All the staff were very warm, welcoming, helpful & courteous. We were pleased to find a wide choice of breakfast foods were available but some did suffer from being kept in the hot trays too long. Plenty of parking was available when we were there. a really enjoyable visit.

I paid for breakfast when I first arrived all ok. Then when I was leaving I was told that the receptionist had not done it correctly and that it was a wrong charge that the offer on the web site did not include VAT! and I had to pay more! I think thats very poor service and not right, if the cost does not include taxes then it needs to be addressed on your site. I say its false price on the site. Not good. I was not impressed by the person on the desk very unkempt and his shirt worn and scruffy not what I expect from your hotels.

Great check in room lovely

Location for the arena great,breakfast good, clean and friendly no problems

Friendly helpful staff. Room clean, well equiped and spacious.

All good thanks. Lovely room and hotel

Excellent staff and great location.

Great stay, really happy with the room and the location, the price was really reasonable for our stay and the staff were helpful. I would suggest a bathroom update for the room would make the stay more comfortable and modern, but would stay here again if I come to Newcastle again in the near future. Thanks!

Great stay. But breakfast was awful.bacon .eggs sausage.black pudding all uneatable. Left out under the heat lamps all gone hard. Stayed at this hotel over six times but this time terrible.

a

Staff were exceptional