DoubleTree by Hilton London - Marble Arch

很晚才辦理入住手續竟然被安排非常吵鬧的房間，周邊不斷聽到走動的躁音。服務人員卻缺乏同理心，更換房間時態度不耐，櫃檯人員作業生疏 需在旁supervisor逐步提點教導，十分不專業。

The location was great, good for shopping, dinning and the underground (tube) but the room was a bit old and not too modern. The breakfast was fair and the staffs are nice and helpful. Overall is good on my personal comment.

I’ve booked 16 Jan to 24 Jan and had advised that I need to late check in on early 17 morning. However, when we arrived, the hotel cannot provide room to us. We need to wait after 14:00. I paid for one more night but received nothing. hotel said that they’ve refunded one night payment. I’m now requesting you to refund the payment to us including all taxes and any other expenses generated from this.

酒店位置非常好，房間大小也是合理，浴室太小，有點窄，毛巾架太高，不太方便，而且沒有䐘毛巾架。 我們的房間在電梯旁邊及樓梯囗位置，很嘈，電梯不時癹出高頻聲音，十分刺耳，房間在二樓向著一個地盆及牆壁，很焗促。 洒店職員很有善及有禮。

Only comment is the tap water character is different from what using in home. alway feel sleek on skin after wash..... But, it's okay just not familiar with its character.

非常喜欢这家酒店，很新，服务态度非常好，大爱，以后还会去

地点没得说了，这个价格能在伦敦住到这种地理位置客房服务挺难得的，取行李的时候礼宾部还帮忙给6个人定一个车直接送到火车站，总体这次入住非常满意

Good service!

交通十分方便，職員細心有禮，整體十分滿意。

Quiet room. Possible to open the window slightly which i like

Room quiet and clean

The room was clean but the outside noise is too much.. it makes hard to sleep

Staff good, rooms small side, rooms noisy close to road and wasn’t finished (painted/gaps around architrave) , no kettle/biscuits Value for money versus premier Inn, not good, would stay at Premier Inn.

Very helpful and friendly staff - nothing was too much trouble. Room very clean, and well stocked (bathroom items, tea, coffee etc). Ideal location. Would definitely stay here again and highly recommend!

Yes staff is helpful Room clean

Notre chambre n'a pas avait été nettoyée lorsque nous sommes rentré à l'hôtel vers 23h le deuxième jour

Καθαρό δωμάτιο Ευγενικό προσωπικό

Staff very friendly and helpful - nothing was too much trouble. Nice clean room, with plenty of amenities. Welcome cookie was also a really nice touch!

Veldig lytt fra rom til korridor

Venligt personale. Vi troede hotellet var blevet renoveret… Det var det IKKE. Værelserne er rene, men meget slidte