We stayed at Future Inn Bristol with our two young children and unfortunately our experience ended very badly.
After check out, the hotel charged us £109, claiming there was a urine stain in the room. We completely dispute this. Both of our children wear nappies overnight, we were extremely careful throughout our stay, I checked the room before we left. Despite asking, the hotel has provided no photographs or evidence to justify this charge.
What makes this worse is that the room was not up to the standard we expected. When we arrived, it was generally dirty, the carpet hadn't been properly hoovered, the towels already had stains on them, and there was a broken light next to our children's bed that seemed unsafe. One day we put the sign on the door requesting the room be cleaned, but nobody came. We also had no hot water another day, the hairdryer was broken, and there wasn't a fridge in the room.
We didn't complain during our stay because we wanted to enjoy our family holiday rather than spend time arguing with reception. We were respectful guests, made a real effort to keep the room clean, and even reminded our children not to eat in bed or spill drinks.
To then be accused of causing damage and charged £109 without any evidence has completely ruined what should have been a lovely family break. It left us feeling taken advantage of.
I advise future guests to carefully inspect their room and take pictures before and after arrival as it really feels like a scam.