伯恩茅斯希尔顿酒店

櫃檯人員態度不佳、没服務熱誠、對話都不耐煩、酒店施工已經給房客帶來不方便、入門因施工地面不平、此飯店員工冷眼旁觀、我可是住了5天的客人、

Great central location. Every amenity. Fantastic spa and pool.

Lovely room, huge bed. Clean and well kept hotel.

There was no hot water either night from 7pm ....we went out both nights and had to cold wash .....never experienced anything like it at a hotel before really dissapointing...ots my first time staying at this hiltion and i expecyed so much better especially spending out on a kings suite. Cant wait to get home and have a hot shower. Also we were right opposiste a lively bar that was blaring out music each evening until early hours so didnt get too much sleep either . Curtains were ripped as well. So dissapointing...i wouldnt teturn .

Friendly staff, very helpful. Clean room.

I was sick 4 days before my dance competition. Hotel staffs helped me to get food I asked for during my illness time in order for me to recover as fast as I could. I made it in the competition.

Dirty

Lovely hotel - great location and a really good sized well equipped gym. Pool area also pleasant - with sauna and steam rooms. Breakfast is also a great spread. Would 100% book this as hotel of choice on any return visit to Bournemouth.

The only downfall is we booked the wrong date by accident and couldn’t change it so have had to come on a school night but have to leave before breakfast, it’s starts a little late 7am earlier would be better for those who have to leave for work or school etc

Clean rooms, great facilities and perfect location.

bed bugs 😭! at midnight i noticed a bed bug crawling on the duvet, immediately jumped out of bed and saw multiple bed bugs on my pillow 😭 i ran to reception where the lady was so kind and understanding and apologised, she completely understood how freaked out i was and was equally concerned, she found me another room and asked if i needed anything. I slept in the new room, still a bit on edge but in the morning the front desk staff didn’t address it, and when i mentioned it i felt like i was being gaslit and i’d imagined the whole thing. I even showed a video and they told me “it could have been anything”. i didn’t feel great leaving the hotel because of this, if i didn’t have a video i would have thought id gone into psychosis and imagined the whole thing. i know that bed bugs can easily turn up in any hotel, but it didn’t feel like they even believed me. just hoping i didn’t bring an infestation home!! such a shame because it’s a beautiful hotel!

Very rude staff. Tried to take extra charges on check in. Totaly unexpected doesnt live up to the hilton brand. Breakfast was horrbile chef was crap no salt in none of the food eggs where cold my granny can do better and shes 97! Room was ok dirty walls but what can you do. Dont even deserve 1 star

Staff all very helpful very clean. Couldn’t get the heating to turn up and no extra blanket in room so did get a little cold.

I didn't have breakfast. The bedroom was very cold despite my attempts to make it warm.

Sky Lounge closed. Room cold. Little light and poor view unless you book a suite. Poor value for money

Poor quality food at breakfast, lovely restaurant space and great staff, but food quality let the experience down. Room was lovely, great bed, clean but very tired already.

Really helpful staff, from reception to the restaurant. Clean hotel, spacious clean rooms.

The

Yes

Room was lovely and spacious. Hotel was lovely