湖畔 Spa 酒店

店員禮貌非常好，給予很多幫助。

hotel is really nice, room are big and clean with good ventilation but the food at the pub is not recommended

The room is extremely small that I thought I am in Japan instead of UK, it is full of fragile decoration, you need to be very careful, it’s not suitable for a family with child. I was very disappointed to their hot spa, it’s totally different from my expectation, the spa tub is too small and not hot enough, probably not a best choice if you are looking for hot spa experience. Also, I can’t believe hotel charges for £12 parking fee when we already paid for room fee.

We arrived at the hotel and were greeted by the loveliest staff! We were then kindly given an upgrade from a snug room to a superior double with lake views which absolutely made our stay! Such a king gesture. This is our 5th time visiting we try to make it at least twice a year!

Everything was fantastic, upgraded our room to one with hottub… was lovely x

Rooms, staff, food and spa

Room was perfect,staff helpful will definitely be staying here again in the future.

Stunning hotel and lovely stay. Unfortunately the Spa was closed due to burst pipe! Which was a bit of a let down for us,

Wonderful stay complimented by great staff and beautiful setting

We loved it.

Lovely as always.

Superb check in experience. Staff were very friendly and helpful, rooms very clean and hotel itself was beautiful. Would 100% recommend.

staff lovely and helpful and room was gorgeous

Brilliant experience, staff were fantastic and the hot tub was perfect

Hot tub was great, good temperature, clean tub and space surrounding it .was clean we were above the rear car parking space but this did not impact us at all ..we only ate in cocktail area . Food fresh hot and tasty ,service was excellent. Staff attentive ,friendly and accommodating . Room clean spacious and comfortable.

Very nice and clean, friendly and helpful staff, I've stayed here quite a few times and always impressed.

Excellent

We have been to the Lakes Hotel & Spa a few times & we always have an amazing stay. The staff are always polite & welcoming, a special thank you to Mark (concierge) he was very helpful! Our room was spotless & had a beautiful view over the lake. The spa was very nice as always, but it was slightly cold on the first day of our visit, the spa had been closed throughout the day for maintenance so possibly couldn’t be helped. Thank you for a wonderful stay!

The hotel was in a great location and just a short stroll from the centre. Staff were very professional and welcoming. The hotel itself was superb with beautiful decor and furnishings throughout. Our room was gorgeous, had everything we needed and the bed was the best I've ever slept in!!!

Everything from arrival to check out was brilliant, the staff are amazing, the spa was so relaxing as were the treatments, room was gorgeous and spotlessly clean and hot tub on the balcony was awesome, bar areas and service were fantastic and visit to Mizumi restaurant is recommended, location is fabulous - overall we had a great stay and will be visiting again