麦克唐纳德老英格兰温泉酒店

酒店靠近湖邊，交通方便，是不錯的選擇。 週末放假貴得有點離譜，都是3000以上的價格，到了之後發現其實有更多更好的選擇。房間基本上沒有風景可言，我們三個房間，只有我的大床房可以看到一點湖景，其他什麼都沒有。 酒店的員工都很歧視亞洲人，我們在餐廳享用了晚餐和早餐，晚餐的時候，多次催促我們點菜，我們朋友感冒了在房間先休息和吃藥，員工竟然說我們預定的是7點，你們已經遲了15分鐘點菜了必須要快，讓人感覺很莫名其妙。 早餐的時候，點了茶一直沒來，問她就說很多人，要逐個準備，最後催促了幾次發現根本是遺漏了，這服務也是讓人失望；然後，其他桌都是主動過去問要什麼早餐，我們的不叫都不問，也不告訴我們有麵包，這就是對待亞洲人的服務態度？？

Lovely hotel room was cleaned every day all the amenities are good staff very helpful

Loved our stay at the hotel, the family room was perfect and clean, great location, great pool kids loved it will definitely stay here again

Lovely rooms and staff. Working AC units in each room!

The Macdonald old England is a very tired hotel in desperate need of refurbishment, it certainly lives up to its name of “old”. The staff look tired and fed up. I requested a cot for my room in advance and was told via email that a cot would be provided but no cot in the room when we arrived. When I asked at reception the staff member almost rolled his eyes and reluctantly said he would try and find a cot, the attitude was unhelpful. The elevator is small and smells awful, like literal garbage when you step inside. The breakfast was average at best, a small portion of cooked breakfast and a small selection of underwhelming pastries and cereal. The only positive was that the rooms appeared well cleaned as was the rest of the hotel. Overall, disappointing.

Top quality hotel in a brilliant location, absolutely loved it here. We didn’t find a better bar to have a drink in or a better restaurant to eat in, all perfect… with a wonderful view over the lake too! The leisure facilities really helped too, the pool was a proper pool you could actually swim in! My only (very slight) observation might be that it did look a bit tired in places, with a bit of paint peeling off here and there.

If your travelling with kids and want to use the pool be aware of the opening times! Check in is 1600, pool time for kids closes at 1700. Check out is 1100 and kids opening time is 1000. Really poor if you are here for the one night and were planning on using it. Car park is £25 to use however we saw multiple of the local businesses punching in the code and parking their cars. The council car park across from Beatrix Potter was £11 for over night parking. Breakfast has a limit option on the cooked front and the continental was pretty much empty by 0900, toast in a basket is three bits of toast cut up and it came cold. Premier Inn breakfasts and service majorly trumped this. Hotel really does need a revamp and brought up to modern times, i guess the "Old" in the name lets you get away with it. Disappointing stay and value for money only felt on the location point albeit park your car 5 mins walk away.

Every aspect was great. Just a small trouble with unloading luggage as there is not much space to park if the spot is already taken. Also, from the hotel welcome message it feels like they will help unload luggage but you do that on your own. They have good amenities but not so easy to find information about it, like access to private beach or availability in Spa. Overall, I enjoyed the stay a lot and loved the swimming area and steam/sauna experience.

Just ok all round..

Very comfortable and clean… beds really good but hotel needs a refurb… still enjoyed our stay.

Hotel location was A+++. Staff were fantastic. Would highly recommend!

Excellent location. Room and bathroom were basic but clean and the rooms without lake view were very dark. Staff were excellent but overworked as hotel was clearly understaffed. Special mention for Ahmed at front desk and Matthew at bar and chamber staff who were very accommodating despite the limited resources. Breakfast was underwhelming, badly organised with little variety and laughable choices of pastries and an abundance of cereals at the expense of any other option. The fruit basket had the same three pieces of fruit throughout our stay. The cereal bowls were either wet or had the previous day’s breakfast stuck on them. Any orders for eggs had to be requested and some were subject to an extra charge which is unheard of when breakfast is included in a high class establishment. The windowsill in the dining room was a feast of dead flies, the carpet full of crumbs from the previous night and most of the upholstery on the chairs was stained and because of the staffing issues breakfast orders were extremely slow . The carpet throughout was dark and dusty and there was a musty aroma on all floors. The best maintained area of the hotel was the Elemis Spa. Management were obviously cutting costs into the wrong places: only offering us one key card per room, the lack of extensive amenities in the bathroom (by request only), no slippers in the rooms and the absence of room phones and inability to call front desk. Overall could have been more consistent.

Morning awaking with a visit from two doves. Don’t leave the window open.

We booked this trip and paid good money for a room with a balcony. On arrival we was told that the hotel car park was more then likely full due to the weather even though we didn't need to pre-book, not the best start. The que on reception was also extremely busy and only 1 member of staff on. We asked to reserve a table in the restaurant and was told it was full due to the weather (yes it was the best of the year so far) surely the residents should receive priority after booking, we didn't. We used the bar for drinks again this was sometimes a 20-30 minute wait and again poor from the staff with no cohesion as to who was next and waiting first, the communal areas are a little dated and shabby but this could be so much better with some TLC and staff who are much more approachable. If it wasn't for the weather this would have been one of the worst trips of 2026 for us.

The room was spacious, very comfortable beds and armchairs. The staff were all friendly and helpful.

Whilst the hotel bills itself as 4* in our view it's living on past glories. Our Delux room had only a velux roof window which could only be opened by standing on a chair so you had a better view of the sky only. At breakfast the only coffee choice was a cafetiere so espresso or latte luxury was not an option. The should rename it a Velux room, definitely not a Delux room

Our room (325, King bed with lake view) was clean, spacious and comfortable. Hotel location is excellent, a couple minutes walk to the ferries, good restaurants, shops and even the Victoria Wood theater (fun show!). The staff was courteous and unobtrusive. The breakfast was plentiful - and “unhurried” to get a table and to get the cooked food. We hope to stay again someday.

Lovely hotel close to the lake and very convenient for the shops, theatre and main attractions. Staff at Reception and at breakfast were all really pleasant and helpful. Arriving in a car is a bit of a nightmare: the entrance is in a very tight and busy street, so finding somwhere to wait while paying for the hotel car park and getting directions was difficult. If we could have paid for the parking in advance and driven straight to the car park, that would have been much easier. Breakfast was cooked to order, but really nothing special: one piece of bacon and one (very ordinary) sausage in the Full English breakfast, but a nice spread in the buffet selections. For such an expensive hotel, charging extra for the avocado and other 'special' breakfasts seemed to be taking a liberty.

Great food, lovely staff and great place and location to stay,

Great location close to all amenities. Large spacious rooms and clean.