索伦特温泉酒店

I had an overall positive experience during my recent two day stay. Check-in was seamless, and Emily was incredibly welcoming and accommodating to my needs, which made a great first impression. The staff throughout my stay were friendly and approachable, and I really appreciated the warm service. The room itself was a nicely refurbished space, comfortable and modern, which added to an enjoyable stay. Unfortunately, there were a couple of housekeeping details that were overlooked. I noticed hair (not mine) across the shower tiles while I was in the shower, which was unpleasant, as well as some splatter marks on the mirror in the living area. I arranged for the room to be cleaned the following day through the app and also mentioned the specific areas needing attention to the receptionist the next morning, who assured me she would inform the cleaner. When I returned later that day, the room had clearly been serviced; however, the same areas had been missed again. Despite this issue not being rectified, my overall experience was still a good one thanks to the lovely staff and the comfort of the refurbished room. With a bit more attention to detail from housekeeping, it would have been excellent.

The room was lovely, and very comfy. But did not expect to pay £35 for continental Breakfasts! Took the shine off the stay.

Excellent amenities, close to Portsmouth and Fareham, Lidl over the road. Room was very spacious for a double it felt like a suite. Really nice added touches of robes and slippers, sleep masks and white company toiletries. Spa and breakfast were top notch.

The room was lovely, very spacious and comfortable. We didnt realise until later in our stay that you needed to request your room to be cleaned relying on Qr codes that we missed. Breakfast times were confusing and not very well comunicated. We arrived on time but felt rushed as they were trying to clear things away. My partner had to ask for his breakfast to be heated up

We loved our stay and the attention to

I had a wonderful stay at the Solent Hotel. From the moment I checked in, Sasha made the experience exceptional. She was incredibly accommodating, welcoming, and ensured I was given a lovely room. Thanks to her attention to detail and kindness, my two-day stay was comfortable and stress-free. Thank you, Sasha — you truly made my stay!

A real gem! We booked it last minute after a disaster with our first hotel. We walked in and immediately felt welcomed. It has a lovely feel, smells gorgeous and the spa is stunning. Food in the restaurant was delicious and staff are friendly. It was a nice treat for my birthday. We’ll definitely be staying again. Thank you 🤗

Very good

Lovely hotel

Lovede op til forventningerne. Personalet prof og havde nye, unge mennesker under oplaering med rundt - rigtig godt.

Everything was great

Lovely spa

My issue with the stay was that the description on your site wasn’t correct, they for caused an issue upon arrival.

Overall our stay was good and as expected as we have stayed here many times before. However as we were staying two nights we expected as normal our room for our second night to be serviced ready for a fresh stay on night two. However disappointingly when on returning from a day out visiting family it clearly had not, we asked reception if this could be done as soon as possible as we needed to get ready to entertain family in hotel restaurant that night they said they would see to it straight away. After an hour it still wasn’t serviced we asked again and was told it would be done straight away. A new policy wasn’t mentioned. It was then shortly after a staff member knocked in the door to tell us that two weeks ago they introduced a new policy that it had to be requested via an app before 10am if your staying more than one night. Apparently there was a card in the room advising of this that we missed as never having had such a policy in a hotel before and crucially it was NOT mentioned or warned about to us at check-in as a new policy introduced only two weeks prior. They tried to rectify it with new towels but housekeeping had all gone home so room could not be serviced. So be aware you have to request this now.! We wondered why would you not have a room serviced and refreshed, as paying same rate for both nights? to have with bins emptied, fresh towels, toilet rolls, tea coffee refreshed, room cleaned etc etc especially as no reduction in room cost for doing it yourself.!

Clean, friendly and good local amenities

I checked in with Endang and she was super helpful. The room was great & i enjoyed my stay.

Cute room, amazing pool, friendly staff

Excellent

Ch good staff good room neede good cĺean sufface dust

Clean room, great and helpful staff.