普雷酒店

員工服務態度親切友善

Clean great staff

Do not book with this hotel! They refused to give a refund although they were notified in advance that we were unable to make it due to a flight cancellation which was beyond our control.

Excellent location walkable great staff safe and we got a nice room with Eiffel Tower view

good

Breakfast: More variety, especially of fruit, needed. Also more freshness of cakes. Steps: To reach the elevators there are three steps...not the easiest to navigate with luggage!! Bar opening hours: On 2 nights the bar closed earlier than the advertised time. Room service/Kitchen: Ordered room service, order accepted, an hour later it had not arrived. Contacted reception and was put through to the kitchen, told the kitchen was closed and my order had been cancelled.If the kitchen was closed I should not have been able to place an order which was accepted. If my order had been cancelled I should have been informed. However, the issue was ultimately resolved by a very pleasant and helpful member of the reception staff. Location: Excellent, close to Arc de Triumph/ Champs Elysee/ Metro to Roland Garros. Room: Spacious as European hotels go.Rain shower head AND removable shower head in bathroom. Water provided daily(and more provided when requested). Nespresso machine available. Staff: All very pleasant and helpful.

El hotel tiene una excelente ubicación, el personal fue bastante amable, Luigi habla perfecto español y su atención fue excelente. Desafortunadamente nuestra pasó a ser terrible debido a que guardamos algunas de nuestras

Great hotel and a professional, polite and friendly staff

The hotel itself is not bad and the location is good, but the service experience was disappointing. There seems to be a lack of properly trained staff and very little decision-making authority among the employees on duty. We were charged extra because of mistakes made by the hotel staff, and it took days to get a clear response or solution. Communication was difficult at times, and overall the customer service did not match the standard expected. With better management and more empowered staff, the experience could improve a lot.

The hotel itself is not bad and the location is good, but the service experience was disappointing. There seems to be a lack of properly trained staff and very little decision-making authority among the employees on duty. We were charged extra because of mistakes made by the hotel staff, and it took days to get a clear response or solution. Communication was difficult at times, and overall the customer service did not match the standard expected. With better management and more empowered staff, the experience could improve a lot.

Wonderful hotel

Excellent hotel! Only downside was as we paid ALOT extra for the penthouse with private access to the rooftop bar and it was closed due to weather our entire day so we wasted quite a bit of money. Didn't realize that it was only open if the weather was good. ALSO MAKE SURE YOU CHECK WHAT YOU GET WITH YOUR BOOKING AS WE WERE ELIGIBLE FOR A FREE UPGRADE AND WOULD NOT HAVE BOOKED. THE BEST ROOM, WOULD'VE BOOKED ONE LOWER. You also get 20% off of food beverage, but you have to ask. I would definitely stay there again!!

Stayed here for the Paris Marathon. Excellent location and walkable to the Arc de Triumph, bag drop and start line. Lovely staff and the room was great.

Tout est parfait meilleur hôtel du quartier dans sa catégorie

Location worked very well with my planning and breakfast option is must.

Very nice spot

Comfortable.

Struttura graziosa. Camere un po’ piccole e qualche pecca nell’’insonorizzazione ma esperienza complessivamente soddisfacente. Ho apprezzato le dimensioni e la pulizia del bagno

Very good location, nice size bedroom and great breakfast

Noisy from the elevator at night.