索菲特巴黎波尔蒂摩酒店

冷氣差，未能滿足對客的合理要求，敷衍了事。

從第一天過後，就沒有補過備品，連第一天睡好的補水兩瓶都沒。幸好附近有超市。

剛入住酒店，在換衣服洗澡，有人敲門，一直回應裡頭有人，他們還是用萬能鎖開了門，聽到我大叫，他們才關門。跟飯店反應這件事，但是都沒有人回應狀況。除了房間床鋪乾淨之外，其他都差評。

地理位置很方便 ，位於巴黎鐵塔和凱旋門中間 ，搭metro也方便

Free upgrade to suite;perfect location and great decor

N/a

Awesome

Enjoyed our stay. Wonderful staff.

Amazing property and very well maintained. Staff acutely helpful and pleasant. This was our first time in Paris with 3 families and we have one of the Best time.

Here’s a balanced version that acknowledges the positives while preserving your criticism: My room had a strong old, musty smell when I first entered, which was quite disappointing for a hotel at this price point. I was also downgraded to a lower room category without any prior notice and have still not received a refund or rate adjustment, despite the significant nightly cost. At the bar, despite the lobby and bar being virtually empty, the bartender advised that the entire area was reserved for the FIFA game and could not accommodate guests. When the game began, no reserved guests appeared, so I chose to leave on principle. The experience reflected poor communication and a level of service that fell well below the standard expected from a property in this class. On a positive note, breakfast was excellent, with a great selection and high-quality food. The restaurant staff were professional, attentive, and genuinely welcoming—they were the highlight of my stay.

Nul Pas de service Pas de restauration disponible le soir où nous y étions, moitié de la carte room service manquante Pas de téléphone qui fonctionne en chambre … bref nul

The staff was extremely helpful. The rooms were ok, but unfortunately during the heatwave the air conditioning wasn’t effective enough.

We stayed in two different hotels in Paris during our trip, and this was our favorite one. It was very clean, great central location, quiet, the rooms were well done and well stocked, everything you would expect from a hotel of this caliber. My only drawback was that the staff was somewhat limited in their helpfulness, while they did call taxis for us and make good recommendations of spots around the city, there were little things like we had to specifically ask for help with our luggage during our stay rather than it being grabbed for us when we were leaving the property. All in all, a great experience.

Quarto muito pequeno, valor muito caro pelo que oferecem, café da manhã não compatível com um hotel 5 estrelas

Las habitaciones 507 y 509 están muy usadas; les urge remodelación. La relación costo beneficio fue muy des balanceada. Se anuncian como cinco estrellas y queda muy lejos de esa categoría.

The only problem was check in. If you were a rich foreigner you got a room immediately. Two women from America waited 2 1/2 hours for a room. Not thrilled with reception people. Wouldn’t acknowledge you were waiting at all.

Rooms were pretty hot as the AC was not working properly and other people were complaining about the same thing. There are two small elevators and one of them was broken during the day. Also, there are stairs on some of the floors in the hallway and additional stairs once you get into your room, which makes it very difficult when traveling with a lot of bags. Additionally the toilet and the shower aren’t two separate rooms, which is extremely inconvenient. The staff was friendly and helpful, and the property was centrally located, but based on the price I paid for the room I probably would not go back.

Great hotel, very close to Eiffel Tower. We stayed here as we were going to Roland Garros and very convenient to get to and from. Also on super hot days and no issue with AC

The staff were very helpful, friendly and attentive to our needs.

Quarto limpo