冈田日式旅馆和乐亭

The hotel staff was wonderful; despite the language barrier, I could truly feel their warmth and hospitality. I was very satisfied with the room facilities and the hot spring (onsen) experience. However, I was quite disappointed with the Hida beef hamburger steak—the bottom was burnt, which was a letdown.

一流的溫泉酒店，房間內有溫泉，日式早晚餐也不錯

客房內就有室內和室外的溫泉池可泡湯是驚喜之一。 飄著雪在室外的大衆溫泉池泡湯真是驚喜之二。 缺點:但房間內乾淨的廁所ㄧ開門就有臭味，可能是老舊管道的緣故吧！另一點是枕頭很高，睡得很不舒服，這應該是可改進的。

非常好的體驗

Nice receptionist and clear instructions

服務人員很不錯，可惜貸切温泉要錢。整體來說，是不錯的旅館！

室內室外溫泉很多雜質，有異味。員工服務態度良好。房間整潔。但食物質數一般，特別是早餐，味道很一般，試過同區其他溫泉，一樣價錢，但比岡田和樂亭好太多了。

很 舒服

As a gold member who travels frequently and has stayed in numerous onsen hotels, I must express my deep disappointment with this establishment. It is, without a doubt, the worst hotel I have ever experienced. From the moment I checked in at 7 pm, I encountered a series of issues that made my brief stay until 9 pm utterly unpleasant. The hotel unreasonably charged one night for two extra people, equivalent to a room charge, despite only requesting extra futons for my guests who were staying for just one night. The room could accommodate four futons, but I still had to pay the cost of an additional room. The lack of customer service, worn-out rooms, and unpleasant odors in the room and hallway further added to my dissatisfaction. The absence of complimentary water and the exorbitant prices of the vending machines were also disappointing. Clients were required to change clothes on the first floor and walk naked down 20 steps to reach the onsen, which was inconvenient. Although the onsen area itself had a nice view, the changing area appeared to be poorly maintained and lacked cleanliness. The breakfast and dinner were mediocre and failed to impress. To top it off, the hotel's Wi-Fi was unavailable throughout the night, making it impossible to stay connected. While the hotel's location near the station is convenient, and the lobby and exterior appear impressive at first glance, potential clients can make their own choice before booking a stay at this hotel.

As a gold member who travels frequently and has stayed in numerous onsen hotels, I must express my deep disappointment with this establishment. It is, without a doubt, the worst hotel I have ever experienced. From the moment I checked in at 7 pm, I encountered a series of issues that made my brief stay until 9 pm utterly unpleasant. The hotel unreasonably charged me 23,000 yen for two extra people, equivalent to a room charge, despite only requesting extra futons for my guests who were staying for just one night. The room could accommodate four futons, but I was forced to pay the cost of an additional room. The lack of customer service, worn-out rooms, and unpleasant odors in the room and hallway further added to my dissatisfaction. The absence of complimentary water and the exorbitant prices of the vending machines were also disappointing. Clients were required to change clothes on the first floor and walk naked down 20 steps to reach the onsen, which was inconvenient. Although the onsen area itself had a nice view, the changing area appeared to be poorly maintained and lacked cleanliness. The breakfast and dinner were mediocre and failed to impress. To top it off, the hotel's Wi-Fi was unavailable throughout the night, making it impossible to stay connected. While the hotel's location near the station is convenient, and the lobby and exterior appear impressive at first glance, I strongly advise potential clients to be cautious before booking a stay at this hotel.

nice hotel, 但搬行李去房間不便

今次是第二次入住此酒店，上一次的經歷是很好的，今次有幾個地方很不滿意。 1）入住時與職員要求延長退房至1100，但check out日1000已收到職員電話叫我check out,我告訴職員入住時已和職員說好延遲退房，他態度很差然後收線。最後我退房，他居然收我遲退房費用，我再與他理論，但他態度極差，說不可以，另一職員與他交談後說可以。 2）我訂的是房內有私人溫泉，但室外溫泉不夠熱，花灑水也不夠熱，所以感覺很差 這價錢我不建議入住，主要是其中一個前枱職員態度很有問題！

服務非常好，房間內部也很溫暖舒適。可能有點歷史了，走廊有點淡淡的霉味，但幸好其他地方都沒有。

古色古香的住宿

位置近車站，酒店很傳統，可能因為房間有露天溫泉，有不少昆蟲爬進了房間…

雖然房有私人風呂，但係住喺冇電梯直達房間仲要拉住大行李爬樓梯非常吃力，仲要帶埋老人家，向職員反映住其他房間亦不可以換，餐食很差，一啲都唔吸引，只係可以填補肚子。早晨餐食完都唔飽

酒店食物美味，溫泉很好！

溫泉設施整潔，有足夠空間及時間給予客人享用

非常近平湯巴士站，附近仲有滑雪場！！而且入住酒店都非常快同方便！！非常乾淨！！落雪既季節簡山景房，朝早一起身就係雪景，非常靚！！

Great service Wonderful view