大阪万豪都酒店

Very nice view. Great hotel!

早餐雖然貴一點，但還是可以一試

I haven't been told that the room is "connected room" until I settle all my belongings in the room just before left the room for city tour. I then went to the front desk and request the change, becasue the connected room use "old" style lock and I cannot lock it by myself. This set up make me feel unsecured. I am asking to change the room, and.. 1) It take me more than one hour to make the arrangement which the efficiency is extremely LOW. 2) The front desk staff gave me the feeling (really bad) that I was asking an upgrade the room. I had say NONE of the WORD to indicate/ imply/ request ANY UPGRADE. But to explain the security problem I concern. 3) This is not my first stay of the hotel. I really DISAPPOINTED on the service and attitude on the front desk staff, including her senior who continuous and repeatlly that only the SAME type of room could change. 4) I make it clear of my concern repeat, repeat and repeat. 5) I would make the appointment was becasue of the locations. I would be grateful if the reply could really send to the management of the hotel to IMPROVE their substandard service.

地點交通非常便利

優越的體驗

房間寧靜舒適, 地理位置方便

難忘的酒店，每一單位的職員都很有礼貌,十分尊業。 執房員細心至極, 連充电線每次都幫您繞圈綁好。 自助早餐的品质非常高，沙律用的菜和品種都較就品质,其他也是

非常熱情

地點方便 房間很大

最方便，最舒服，最貼心

全部都很好 而且景色一流 超級喜歡和推介

客房清潔整齊，職員非常友善及服務態度非常好。

The view is always excellent, if it can upgrade its TV so that it can watch Netflix, it will be great!

電視很舊

連住四個晚上，地理位置優越，房間裡視野開闊，可以一邊泡澡的一邊欣賞夜景，消除旅遊的疲憊。

不論是地點與服務，永遠令人滿意

景觀一流，房間舒適。員工親切、友善。

一年最少都會去一次大阪，每次都住這家，以前覺得很舒適、交通購物都很方便！直到今年再入住….竟然發現房間廁所板上有血跡超級噁心，酒店員工態度很差，主要是有2位穿黑西裝高級點的員工態度不好，一般員工還是很友善的，不會有下次了，以後會嘗試別的酒店…

景觀房可俯瞰大阪市街, 視野非常好 房店另外附贈60樓的展望台票券, 景色跟從跟從房間內看是差不多的, 差別在展望台可看到大樓四面的景色

During our regular visits to Osaka, we often choose to stay at this particular hotel due to its prime location and the convenience of the transportation network situated right beneath the hotel, not to mention the adjacent shopping malls, which make it an easy pick for us. So the experience has settled into a routine, with nothing particularly surprising or awe-inspiring to note. Also, this time the shower head pressure was strong but it sprayed in an unfocused manner. Burnt out lightbulbs one in the bedroom and one in the bathroom were not fixed. Contrary to the online images, the room lacked a sofa near the TV wall on our visits in February and last September. Service was generally satisfactory, although an encounter with a concierge who initially asked me to find travel information myself online was unexpectedly off-putting, before he assisted me. Yet, another staff member was helpful and printed out information for my convenience. Housekeeping was efficient and neat. Overall, the staff was friendly and polite, and the lady who assisted us with our heavy suitcases to the B2 floor on our checkout day was exceptionally kind and helpful.